KONE (Schweiz) AG Zürich (Brüttisellen) - Aufzüge • Rolltreppen — Ruchstuckstrasse 21, 8306 Wangen-Brüttisellen, Switzerland

Wirklich schneller Service.

Talha Korkut

Als ich heute Morgen um 6:00 Uhr versuchte, zur Arbeit zu fahren, war die Hebebühne außer Betrieb. Bei meinem dritten Anruf um 9:30 Uhr teilte mir der Servicemitarbeiter mit, dass seine Kollegen einen Fehler gemacht hätten und die Reparaturanfrage noch gar nicht abgeschickt worden sei. Jetzt, um 10:30 Uhr, warte ich immer noch darauf, dass jemand kommt und den Aufzug repariert. Zum Glück stecke ich nicht darin fest. Natürlich können Fehler passieren, aber die Tatsache, dass sich zwei Servicemitarbeiter nicht richtig um mein dringendes Problem gekümmert haben, ist äußerst frustrierend. Und ich hätte schon vor vier Stunden bei der Arbeit sein sollen.

Regula Degen

Am Samstag erschien unangemeldet ein Kone-Techniker. Der Aufzug funktionierte bis dahin einwandfrei. Nachdem der Techniker gegangen war, funktionierte der Aufzug nicht mehr. Ein Reparaturangebot folgt am Montag. Diese Reparatur ist zur Wiederherstellung der Betriebssicherheit erforderlich. Sollen wir für etwas bezahlen, das Ihre Techniker vermasselt haben? P.S. Dabei geht es lediglich um den Austausch des Notrufmoduls, welches im Vorfeld bekannt und bestellt war. Vielleicht etwas für den Finanzbericht des Unternehmens?

Michael Wälchli

For almost three years now, I have been waiting for the repair of a lift frame for which we paid approximately CHF 9,000. Despite repeated assurances that "delivery problems" were to blame, the condition of the lift remains unchanged. It is difficult to comprehend that such a large company could be unable to complete a simple repair properly for years. It is obvious that they are also benefiting from the fact that the management is not exerting sufficient pressure. As the owner and directly affected party, I find this approach extremely unprofessional and opaque. I urgently expect clarification and that the repair will finally be carried out. Of course, I hope this is a huge misunderstanding and that you will contact me promptly! Ref.: ADT Innova Zürich Affoltern, N-Joy, Building C1.

Cebbar Lazar

Zero stars would be too much! The elevator has been out of service for almost three weeks. Kone offers nothing but excuses, incompetence, and amateurishness. They ordered the wrong parts, missed deadlines, and apparently, they can't get any information about the status by phone because it's impossible. The fact that there are elderly people living in the building who rely on walkers seems to be of no concern to anyone. Absolutely unacceptable!

Stang

Our elevator, installed in 2016, has been out of service since January 26, 2025. Apparently, a pulley broke, causing significant damage to the cable and motor. Due to a lack of spare parts, the repair has been repeatedly postponed. First, it was estimated to take three weeks, then five, then eight, before finally a firm date was set: April 2-4. No one showed up on April 2nd or 3rd. On April 4th, someone briefly visited, followed by an email to the building management announcing further delays. Now, after two and a half months, we've received another piece of bad news: the delivered cable is too short. We don't get the impression that Kone is treating our case with the highest priority at all. They're just lying and postponing things. And even though we've had a service contract since the beginning and this damage is entirely Kone's responsibility, they want to charge us CHF 15,000 for the repair. A repair that will ultimately take over three months, during which time people with mobility impairments will have to be carried down the stairs. One star is definitely too much for this company.

Damjan Vuksanovic