KLM — Gates B, 8302 Kloten, Switzerland

Ich muss davon ausgehen, dass das Unternehmen von Kriminellen geführt wird. Aufgrund eines annullierten Fluges wurde mir eine Erstattung meines Hotelaufenthaltes versprochen. Es dauert Wochen, bis sie auf meine E-Mails mit der Frage nach der Rückerstattung antworten, und sie lesen sie kein einziges Mal, stattdessen erhalte ich automatische Antworten. Was mache ich? Ich brauche dieses Geld, um meine Familie zu ernähren!

Michael Brül

Der telefonische Support ist nicht erreichbar, der Social-Media-Support benötigt 72 Stunden, um zu antworten. Die Flugzeuge sind mittelmäßig und dann werden sie an Delta ausgelagert, was noch beschissener ist, sodass man am Ende nicht einmal KLM fliegt. Nicht einmal kostenloser Zugang zur Lounge nach einer Verspätung und einem verpassten Anschluss. Die Premium Economy und Business Class der Lufthansa sind um einiges besser, und Swiss ist noch besser. Verstehe ihren guten Ruf nicht.

Dennis Bautembach

Der schlechteste Kundenservice aller Zeiten und Diebe! Es ist unmöglich, Hilfe von einem HUMAN-Agenten zu erhalten. Zuerst musste ich eine vegane Mahlzeit für meine Flüge anfordern. Dies ist nicht bei der Buchung des Fluges möglich (wie bei anderen Fluggesellschaften), sondern man muss sich mit jemandem bei KLM in Verbindung setzen, was nahezu unmöglich ist. Ich habe 6 Tage darauf gewartet, dass ein menschlicher Agent auf meine WhatsApp-Nachrichten antwortet. Es ist auch unmöglich, sie anzurufen, da man zuerst den nervigsten KI-Agenten bekommt, der nicht weiß, was er tun soll, und dann für 30 Minuten in die Warteschleife gelegt wird (auf einer kostenpflichtigen Nummer). und mehr. Schließlich beschloss ich, meinen erstattungsfähigen Flug zu stornieren und bei einer anderen Fluggesellschaft zu buchen. Die Online-Stornierung war einfach und ich erhielt eine Bestätigung der Rückerstattung, aber nach 4 Tagen habe ich das Geld immer noch nicht erhalten! KLM, du schuldest mir fast 1000 USD!!!

Simone Aïda Baur

My husband told me klm is best airline in Europe, I was looking forward to fly with klm. It was my first time. While waiting at the gate for boarding suddenly the ground staff announced that they received instructions from the cabin crew to tag all cabin trolley bags including mine the small one that can be put under the seat infront of me. Then the ground staff told me to just tag my bag first and let the crew decide if I can bring my small trolley bag onboard. When I reached the aircraft door, the cabin crew immediately told me to leave my small cabin bag at the aero bridge to check into cargo eventhough I told her my bag is small and can be placed underneath the seat infront of me, she said my bag already tagged. Looks like ground staff wanted to make their job easy, cabin crew also wanted to make their job easy. This airline doesn’t care about their passenger. KLM is never even in the top 10 ranking in the airline industry. That is why I was so curious when my husband told me KLM is best European airline. After we seated at our seat, we saw all the passengers boarded later than us, all bringing in their cabin trolley bags bigger than my trolley bag, can’t even fit underneath the seat infront of them. Double standard. And the flight was not even full. On our flight back, we received a notification from our phone that our flight has been cancelled, then rebooked on a different destination to get home without our consent. Meaning we are not on a direct flight home anymore but via another city to get home which is ridiculous and inconvenient for us. KLM gave me bad impression and definitely not the best European airline. So far none of the European airlines make it in the top 10 ranking. If you travel with them, you will understand why.

T A

Such a bad airline!! There's no reason why it's always two hours late, and it keeps getting late.

Le Ma

Extremely disappointing first experience with KLM I had the “pleasure” of flying with KLM. My flight from Amsterdam to Zurich (9 pm) was cancelled mid-air. We took off, flew for about 15 minutes, and then returned to Amsterdam. The pilot gave almost no information except that a safety check was needed. After landing, again almost no communication — just an announcement that we had to leave the aircraft. We were handed a card with a QR code leading to the KLM website and told verbally that we wouldn’t be flying to Zurich that night. No assistance was offered for accommodation. I was told to book my own hotel and later apply for reimbursement. At that late hour, no airport hotels were available, so I had to find one 10 km away and pay for both hotel and taxi myself. Rebooking was another nightmare. I received only four flight options, three of which involved long layovers (5+ hours). Only one direct option was available the next day at midday. My travel companion, who tried to rebook just minutes later, didn’t even get that — only connections via Paris. Phone support was unavailable, and the chatbot was useless. Eventually, after over an hour, my friend managed to reach an agent and secure a seat on an earlier direct flight. Ironically, KLM’s own website showed available seats on the 9:45 am flight, but the app didn’t list them. In the end: • I arrived more than 12 hours late. • I received just a €15 food voucher. • I had to pay out-of-pocket for hotel + taxi. • I lost my entire Sunday due to poor sleep, re-traveling to the airport, and rebooking chaos. This was terrible service with little to no support. Instead of any real help, KLM pointed me to a website full of terms and conditions. I will be seeking reimbursement and EU compensation, but so far I’ve received nothing and no guidance. Never again with KLM. I would not recommend them to anyone

Julie Cabakova