IMER GROUP AG — Oberer Kanalweg 5, 2558 Aegerten, Switzerland

We went to Lube to renovate our kitchen - They work closely with Imer Group AG. Unfortunately, the experience was extremely disappointing and unprofessional, well below the standards expected in Switzerland. The kitchen was supposed to be delivered and installed within about 1 month, but the project has dragged on so far for over 5 months and it is still not finished. During that time, we were left with bare walls, no proper kitchen, and only a temporary cooktop, an unacceptable situation, especially for a family with children. Worse than the delay was the vendor’s lack of professionalism. He ignored our calls, emails, and text messages, and failed to provide any transparency about what was going on. Out of desperation, I visited his shop several times and left messages in person, only to be met with silence. To make matters worse, the teams he works with are also highly unprofessional. Their workmanship and coordination do not meet Swiss quality standards, or any basic standards, for that matter. We experienced sloppy work, poor finishing, numerous and outrageous defects, and a general lack of accountability throughout the process. The overall service was far from what we paid for or expected. We regreted working with them. If you choose to work with LUBE and Imer Group AG, I strongly recommend the following: The manager speaks with confidence and is persuasive, but he tends to overpromise. Be cautious about what you accept at face value. Include a clear penalty clause in your contract for every week of delay. This is essential to protect yourself and ensure some level of accountability. Monitor the work closely and don't hesitate to question the quality and progress. The workmanship we experienced was substandard. Insist that your belongings be properly protected from dust and damage, and that the worksite is thoroughly cleaned after each stage. Several of our items were damaged due to their lack of professionalism and care. My recommendation is, don't risk it, go for another kitchen vendor and renovator, a kitchen renovation is by no mean a small investment and should last and be enjoyable.

Jad Chenaye