Emutec AG
Tobelstrasse 11, 8345 Bäretswil, Switzerland, Bäretswil
+41 44 938 00 00
emutec.ch
Monday: 8 to 23:45
Tuesday: 8 to 23:45
Wednesday: 8 to 23:45
Thursday: 8 to 23:45
Friday: 8 to 23:45
Saturday: Closed
Sunday: Closed
Their installed automatic door crashed on our car, they did not care about the damage and on top of that insist that the door works flawlessly. As I was driving under the door, the door started going down, crashed on the top of my windshield and then continued to scratch the ceiling of my car. We let the company know and their reply was that we should have stopped driving the moment we heard the crash, and because we drove forward the scratches are larger. This is wrong on so many levels that I can't event start counting. First of all, when you hear a crash it takes some time to figure out what happens, not sure how can you assume that the driver would make a certain decision fast. Second of all, when one sensor malfunctioned how can I be sure another one won't and the door would continue to crash the car and the passengers? I can't emphasise how much I wouldn't recommend the company.
- Poor installation - Unprofessional and rude personnel - Refused to fix obvious problems with the gate safety mechanism - Refused to pay for damages caused by a newly installed gate My advice would be to save yourself the trouble and use a different company.
Promter Service
The installer was very friendly. The garage door opener button was installed very quickly. Its function and operation were explained very well.
I had a problem with our door. I called for assistance, and a technician was sent out the next morning. The technician was very kind and competent. He identified the cause of the damage, replaced the broken parts, and made adjustments to prevent the damage from happening again in a few years. He was very available to provide explanations and advice on use and prevention.
Top-notch service! Reliable, competent, fast, punctual. The technicians do a great job; IT WORKS. The office coordinates competently. Bravo.