DT Swiss AG
Längfeldweg 101, 2504 Biel, Switzerland, Biel/Bienne
+41 32 344 79 30
dtswiss.com
Monday: 08:00 to 12:00, 13:30 to 17:00
Tuesday: 08:00 to 12:00, 13:30 to 17:00
Wednesday: 08:00 to 12:00, 13:30 to 17:00
Thursday: 08:00 to 12:00, 13:30 to 17:00
Friday: 08:00 to 12:00, 13:30 to 16:00
Saturday: Closed
Sunday: Closed
I strongly advise against purchasing DT Swiss carbon wheels from the "LS" (Light Support) series. The manufacturer markets them as Enduro wheels (ASTM 4 category) designed for rough terrain, but their durability is shockingly poor. Despite my weight of only 71 kg and the use of a heavy-duty DH casing tire with a tubeless insert, the rim cracked during normal off-road riding. This was not the result of a crash or coming up short on a jump (casing). The impact was so routine that both the tire and the insert remained completely intact – only the carbon failed. DT Swiss service rejected my warranty claim using the absurd argument that using tire inserts can actually cause rim damage instead of protecting it. If you are looking for wheels that can actually handle Enduro riding, rather than just looking good in a catalog, steer clear of this product. Friends with the same damage to SANTA CRUZ RESERVE and Race Face carbon rims had no problem getting a new wheel under warranty. There’s a reason these wheels cost €2,000.
Perfection on Wheels – A True Swiss Masterpiece! They might not have invented the wheel, but DT Swiss has certainly perfected it! As someone who appreciates precision and innovation, I'm consistently amazed by the quality of their products. Even though Biel/Bienne is renowned as a watchmaking city, both industries – watchmaking and cycling components – share a common thread: they both significantly strengthen the Swiss economy through their dedication to excellence and engineering prowess. DT Swiss embodies this spirit, delivering top-tier performance and reliability. Highly recommended for anyone serious about their ride! Best regards WXIT
I’d like to give them more than 1 star but this company can’t even get their main product right, wheels. If you pay thousands of dollars for wheels you expect them to be safe and without issues and if there are issues you expect to be fairly compensated for the loss. Now we can’t bike during the nicest part of the season because of the recall and probably won’t even get the wheels back till it’s winter and my roads are 5 feet under snow. They should be providing us all with rental bikes in the meantime but who would expect that from a company that outsources their labour overseas leading to inferior products. The wheel was invented over 5500 years ago and yet DT Swiss still can’t it right.
Been riding different wheel brands over the years. Would choose/ trust DTSwiss wheels and hubs anytime: great design, extremely reliable, top-notch quality and ingenuity in every detail. Definitely worth every penny.
Amazing brand and quality products for road cycling.
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