Hotel Brienz
Hauptstrasse 254, 3855 Brienz, Switzerland, Brienz BE
+41 33 951 35 51
hotel-brienz.ch
The staff were friendly, especially the chef. We chose this hotel because it accepts dogs, which was a real plus for us. We booked a lakeside room and were given one on the first floor. The three lakeside rooms on that floor all share one large terrace, but we hardly felt able to use it for fear of disturbing the other guests. It is also worth noting that the lake view is largely obscured by a nursing home. If having a proper view of the lake matters to you, I would strongly recommend asking for a room on at least the second floor. Breakfast was very disappointing. Guests are assigned a table, although it was not clear why, especially as the hotel was mostly empty. The juices, cold meats and cheese were of a very poor standard. As for the items that were actually decent, there simply was not enough of them: tresse bread, croissants and boiled eggs were all in very short supply. Some guests did not get any at all. This was during the low season, and the staff were clearly aware of the problem, which made it feel even meaner. Sadly, we would not return.
We celebrated Sylvester in Hotel Brienz and it was fantastic!! Regards to all that made this evening a memorable night!! Thank you and we are definitely coming back soon!!! Food was excellent!!
Absolutely wonderful stay at Hotel Brienz! From the moment we arrived, everything exceeded our expectations. The room was spotless, comfortable, and in excellent condition. A perfect place to relax after exploring the beautiful surroundings. The staff were incredibly kind, welcoming us with genuine warmth and going out of their way to make our stay enjoyable. And the food… simply OUTSTANDING! Every meal was delicious, but the dinner course was absolutely amazing, beautifully presented, and full of flavor. It was truly a highlight of our trip. If you’re visiting the area, don’t hesitate! Hotel Brienz is a gem!
Once and never again! Our stay was absolute horrific! We booked a lakeside hotelroom, got a mountainside hotelroom instead. When I went to ask the receptionist why we didn’t get the room we had booked (room 26 facing the lake) she snapped at me, claiming that she DID give us a lakeside hotel room. I noticed the owner sitting behind her rolling her eyes during our interaction. So I shrugged my shoulders and returned to the room assigned to us. (Room 20 facing the mountain) Being tired, we decided to take a nap. After an hour of napping our hotel door suddenly opened and a family with two kids entered the room. Shocked that we were inside, they closed the door again and called the receptionist. As the grumpy receptionist came upstairs, she was furious. Having just woken up, my husband and I were confused as to what was going on. She then was requiring us to pack up our things and leave the room immediately. Also demanding our hotel keycards back, so she could check (which was a mistake on my side. I should’ve gone down with her). She came back upstairs a second time to start a shouting match with me. Not realizing that she was the one who started the toxic exchange, she then threw her hands in the air and told me to calm down and not panic. Simultaneously, the other family watched the whole commotion. So basically, we got blamed for her mistake. She probably couldn’t read her own handwriting and mistakenly assigned room 20 instead of 26 to the keycards, cause room 26 did not open when we had tried. The lady angrily left and we packed up our things. She must’ve changed the re-programmed the rooms on the keycards, then she called her boss, who was just as impolite. The owner tried the keycards for room 26, which of course, after reprogramming the cards, now worked properly. Not once did they apologize for the inconvenience! Instead the staff made us feel uncomfortable and unwelcome. The rest of our stay was awkward and unpleasant. At dinner, the restaurant staff gave us many judging looks, which of course meant, that we have been talked about within their team. Not only that, even at check out, despite of me trying to mend things by apologizing for my reaction to the problem, the situation was downplayed as a misunderstanding and to made-up theories like: the door to room must’ve been open, and you just entered’. Still no ‘sorry’. This whole experience also made us feel racially stereotyped. I’m not the type to pull the race-card, but it was very obvious that the owners were super kind to caucasians, but cold and unfriendly to us, an Asian couple. Don’t work in service and hospitality industry, when you don’t know how to deal with people and how to take self-responsibility! This terrible scenario could’ve been avoided with a simple ‘I apologize’. Cannot recommend!
Myself and wife (both Singaporean) celebrated our 38th wedding anniversary and just wrapped up a 15-day self drive vacation to Switzerland and Austria. First stopover 3 nights stay in Hotel Brienz: from warm and smiling reception by lady …
A super hotel on the outskirts of Brienze with both lake and mountain views. Rooms are very comfortable and have everything you need. Staff are friendly and go out of their way to help you. Breakfast is very adequate with a very good …