KONE (Schweiz) AG Zürich (Brüttisellen) - Aufzüge • Rolltreppen — Ruchstuckstrasse 21, 8306 Wangen-Brüttisellen, Switzerland

Really fast service.

Talha Korkut

When I tried to drive to work at 6:00 this morning, the car lift was out of order. On my third call at 9:30, the service representative told me that his colleagues had made a mistake and the repair request hadn't even been sent. Now, at 10:30, I'm still waiting for someone to come and fix the lift. Luckily, I'm not stuck inside it. Mistakes can happen, of course, but the fact that two service representatives haven't properly addressed my urgent issue is extremely frustrating. And I should have been at work four hours ago.

Regula Degen

A Kone technician showed up unannounced on Saturday. The elevator had been working perfectly until then. After the technician left, the elevator stopped working. A repair quote will follow on Monday. This repair is necessary to restore operational safety. Are we supposed to pay for something your technicians messed up? P.S. This is only about replacing the emergency call module, which was known and ordered in advance. Perhaps something for the company's financial review?

Michael Wälchli

For almost three years now, I have been waiting for the repair of a lift frame for which we paid approximately CHF 9,000. Despite repeated assurances that "delivery problems" were to blame, the condition of the lift remains unchanged. It is difficult to comprehend that such a large company could be unable to complete a simple repair properly for years. It is obvious that they are also benefiting from the fact that the management is not exerting sufficient pressure. As the owner and directly affected party, I find this approach extremely unprofessional and opaque. I urgently expect clarification and that the repair will finally be carried out. Of course, I hope this is a huge misunderstanding and that you will contact me promptly! Ref.: ADT Innova Zürich Affoltern, N-Joy, Building C1.

Cebbar Lazar

Zero stars would be too much! The elevator has been out of service for almost three weeks. Kone offers nothing but excuses, incompetence, and amateurishness. They ordered the wrong parts, missed deadlines, and apparently, they can't get any information about the status by phone because it's impossible. The fact that there are elderly people living in the building who rely on walkers seems to be of no concern to anyone. Absolutely unacceptable!

Stang

Our elevator, installed in 2016, has been out of service since January 26, 2025. Apparently, a pulley broke, causing significant damage to the cable and motor. Due to a lack of spare parts, the repair has been repeatedly postponed. First, it was estimated to take three weeks, then five, then eight, before finally a firm date was set: April 2-4. No one showed up on April 2nd or 3rd. On April 4th, someone briefly visited, followed by an email to the building management announcing further delays. Now, after two and a half months, we've received another piece of bad news: the delivered cable is too short. We don't get the impression that Kone is treating our case with the highest priority at all. They're just lying and postponing things. And even though we've had a service contract since the beginning and this damage is entirely Kone's responsibility, they want to charge us CHF 15,000 for the repair. A repair that will ultimately take over three months, during which time people with mobility impairments will have to be carried down the stairs. One star is definitely too much for this company.

Damjan Vuksanovic