Linde Gas Schweiz AG, Hauptsitz Dagmersellen
Industriepark 10, 6252 Dagmersellen, Switzerland, Dagmersellen
+41 844 800 300
linde.ch
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Thank you so much for allowing us to present our LED dance show at Linde Gas. ✨ We appreciate your trust and the pleasant, professional collaboration. It was a pleasure to be part of your event – we were especially delighted by the appreciative atmosphere. Thank you. 💫 THE BLACKOUTS
I've been renting a 10-liter argon welding gas cylinder from PanGas for seven years. Now PanGas has become Linde Gas. The rental fee for the cylinder has doubled in two steps from €53 per year. There was no prior notification so I could cancel the contract. The bill arrives one day before the contract expires. This means I'm locked into another three years at the exorbitant price of €93 (excluding VAT). Linde Gas claims they are focusing on quality and continuous improvement. Ha! The cylinders are exactly the same as always. I strongly advise against renting a cylinder from this company. It's a complete rip-off.
The costs are not transparent! Only the base price is listed online, but several additional charges apply on-site (making it more expensive than retail stores). The customer service hotline is unfriendly instead of understanding. I haven't received a response even after a week. Professional customer service training would likely be very helpful for management.
I purchased a product through the e-shop on March 28th and canceled the order a few hours later. Today is July 16th, and I'm still waiting for my refund (4 months). Furthermore, it seems they're trying to refund me less than the amount I paid due to strange credit card and VAT charges. I've never seen anything like this before. I think it was the worst customer service experience I've ever had, a disgrace.
Unusable customer service! Questions about unclear invoices go unanswered for weeks. The only contact options listed are the useless hotline and email address! Multiple emails have been ignored, not read properly, and not answered. Calling the hotline is pointless and a waste of time since nothing ever happens.