SWISS Airport Ticket Office Business and Senator
Zurich Airport, ZUR Main Terminal, Flughafenstrasse, 8058 Kloten, Switzerland, Dielsdorf
+41 848 700 700
swiss.com
Monday: 05:15 to 22:00
Tuesday: 05:15 to 20:00
Wednesday: 05:15 to 22:00
Thursday: 05:15 to 22:00
Friday: 05:15 to 20:00
Saturday: 05:15 to 22:00
Sunday: 05:15 to 22:00
Usually I really like Swiss air but the self-check in… where you have to put yourself the sticker, I don’t get it. More stressful. Please bring more employee around that. There was ONE employee for 20 people. Imagine the amount of stress for this employee and also the stress for us client of understanding this system… really bring humans back on track
Warm welcome from all staff. Food in flight is very nice. The staff attendants are very polite with friendly service. Really appreciate it!
Friendly staff, listening on my issue (delayed and cancelled my 1st leg flight), take a look the options and solved the problem. Efficient in 15 mins, then can go check-in right away. Well done the ticket team over there. Bravo. Swiss air chat / live chat is not working, slow response, they can do better than this one. At the end, face 2 face interaction solving my problem.
Swiss has a policy, that with Light tickets (that are still super expensive), you can't preselect seats. That's fine. What not fine is, that during online checking, just 10-12 hours before departure, you still can't select seats, and by default they intentionally put everybody in the very back of the airplane (even when there is full empty rows more to the front). They only do this, to blackmail money out of people. This policy is completely unacceptable and evil, nothing less than what we would have expected from this new budget airline, called Swiss. Of course, as expected, they still charge the old non-budget prices for tickets. Also very nice representation of their mentality: if it's free for us, and good for the customer, we will still under no circumstances help the customer in any condition at all. They either has to start filling up rows from front to back, or make selection free for every ticket category let's say 10 hours before departure.
The agent double charged us for our suitcases, she said that there was a mistake in the system and the first charge will not go trough, it did 🙄. Do now we have to call them, provide info etc and wait to get a refund. How professional is that? …
Wonderful airport - still not recovered from COVID Baggage handing is terrible these days: there is a long wait for the "first" bags to come out, and then the rest of the bags come out in several tranches. Bad enough that it's 15 minutes for the first bag...it can be another 15 minutes by the time all the bags are out. Please get this back up to standard