Fujifilm (Switzerland) AG — Niederhaslistrasse 12, 8157 Dielsdorf, Switzerland

Excellent after sales service, very impressed! Thanks for being so reactive guys!

Tania Ozoux

I brought my camera and lens in for repair and am completely satisfied with the service. The office is modern and inviting, and I received a very friendly welcome at reception. My questions were answered quickly and clearly – the entire team is helpful and very accommodating. You can tell that customer service is truly a priority here. Thank you for the great support!

TeryxGamer

If you feel great after a repair and are more excited about your camera than when you first bought it, then the customer service has done a great job. Very competent, super-friendly customer service and quick responses contributed to this positive feeling. Thank you so much!

Dani Buser

The Swiss support team argues that they are not the manufacturers when problems arise within the warranty period. So, their goal isn't to help the customer and solve their problem, but rather to shirk responsibility as quickly as possible. I can't imagine a worse customer service!

Brain

Total failure: -Not delivered as ordered! -Packaging and contents damaged! -Print quality very poor -Delivery time 3 weeks…! Only the customer service was somewhat functional. Unfortunately, I paid the invoice before delivery. This whole thing doesn't even deserve one star! July 22: 6 months later...... The zero-star policy continues. No refund, despite their promise. Customer service isn't even responding anymore. You should check your spam folder. Maybe my replies are still lurking there.

Urban Thaler (urbietorbi)

Following a problematic repair, customer service was very responsive and found a solution immediately. The two people I dealt with were very pleasant. And Fuji's color reproduction remains the best in my opinion.

Jerome Bricod