Alphabet Fuhrparkmanagement (Schweiz) AG
Industriestrasse 20, 8157 Dielsdorf, Switzerland, Dielsdorf
Monday: 08:00 to 17:30
Tuesday: 08:00 to 17:30
Wednesday: 08:00 to 17:30
Thursday: 08:00 to 17:30
Friday: 08:00 to 17:30
Saturday: Closed
Sunday: Closed
Alphabet manages our company cars and I have had a good experience over the months. From coordinating the test drives for new car at dealerships, managing the offer and a smooth car delivery. Simone guided and supported me throughout the process with quick and efficient communication.
Throughout the lease period, Jamie was always a competent, friendly, and above all, courteous contact person. My requests were always handled and resolved promptly. I can highly recommend Alphabet.
I found the service provided by Alphabet to be extremely pleasant and professional. I would particularly like to mention Ms. Häusermann's helpfulness, excellent service, and outstanding support. Keep up the good work!
I found the support from Alphabet to be very pleasant and attentive. I would especially like to highlight Ms. Häusermann, who always dealt with my concerns quickly and with dedication. As a customer, I always felt taken seriously and valued. I will definitely be back in the future.
The long delivery time for the car was clearly communicated in advance, and during the waiting period, we were promptly informed of any updates. BMW did, in fact, meet the delivery deadline. The unprofessionalism began when the car was already delivered to Alphabet and was supposed to "only" be refurbished. No advance planning was possible, no information was provided, and communication was lacking. Customers were expected to adapt to Alphabet's schedule as if they were buying/renting a loaf of bread, rather than a car, which requires advance planning. Information was not passed on, and customers were subjected to argumentative and argumentative behavior. They only relented when contract termination was seriously considered. "Serviced" by Ms. Häusermann
I would like to extend my sincere thanks to Jamie, the fleet manager. Her support and dedication are simply outstanding. She always ensures that everything runs smoothly and always approaches things with empathy and a solution-oriented mindset. Her positive attitude and professional approach to everything she does make a real difference. Thank you so much.