record Group
Allmendstrasse 24, 8320 Fehraltorf, Switzerland, Fehraltorf
+41 44 954 91 91
record.ch
Monday: 08:00 to 12:00
Tuesday: 08:00 to 12:00
Wednesday: 08:00 to 12:00
Thursday: 08:00 to 12:00
Friday: 08:00 to 12:00
Saturday: Closed
Sunday: Closed
One of the most quality entrance door company in the world with leading technology and innovative approach. With company museum and company showroom.
Wonderful production area!
The door motor broke. A mechanic arrived fairly quickly, said it was broken, there were no replacement parts available, and I would receive a quote for an upgrade. He disappeared, charged me around 300 CHF, and never received the quote. Terrible service... Update: Seven weeks later, the quote finally arrived – 5700 CHF for an upgrade (new motor and a few parts) – a joke! I could buy a small used car for that. The door is in a detached house; now we have a perfectly good manual door.
We are extremely dissatisfied with Record's service. A service was performed less than a year ago. Furthermore, the battery was replaced a few months ago, and now the door is malfunctioning again. Now we are being asked to sign a form stating that instead of warranty service, we will incur costs such as travel expenses and other charges. I consider this very poor service, especially given that a one-year warranty is provided on maintenance work.
Our automatic shop door broke down. After two hours on hold, a technician finally came three days later to prepare a quote. Before I even received the quote seven days later, we got the bill for the quote itself. Absolutely outrageous! And don't even get me started on the quote itself. It's a shame to end nearly 30 years of customer loyalty like this.
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