Mitel Schweiz AG
Ziegelmattstrasse 1, 4500 Solothurn, Switzerland, Gänsbrunnen
+41 32 655 33 33
mitel.com
Monday: 09:00 to 11:45, 13:00 to 16:00
Tuesday: 09:00 to 11:45, 13:00 to 16:00
Wednesday: 09:00 to 11:45, 13:00 to 16:00
Thursday: 09:00 to 11:45, 13:00 to 16:00
Friday: 09:00 to 11:45, 13:00 to 16:00
Saturday: Closed
Sunday: Closed
Good
Customer service refers you to a 0900 number, which costs three francs per minute. Instead of someone answering, even though you're already willing to pay for support, you're put in a queue where, even after a while, no one answers. This means you end up paying three francs per minute just to be in the queue.
Excellent business communication solutions. Absolutely strong and competent sales engineering.
How has the company developed in recent years? - poorly. How has the support changed in recent years? - abysmal.
I have now been waiting 3 weeks for a response to my support request.
Super