JYSK Heimberg — Gurnigelstrasse 38a, 3627 Heimberg, Switzerland

Friendly staff, low priced furniture and home decos

Christos Moschos

Good deals, a little bit crammed

Natalie (Marigoldsloft)

I don't give this store a star. Unfortunately, I have to give one to leave a review!! The way they ripped us off is simply unbelievable. Two mattresses measuring 200x90 cm – "Yes, we have them, you can take them with you right away." Checked everything at the checkout, everything seemed fine. Loaded the mattresses. Opened them at home, let them air out, put them in the bed frame – they don't fit! Great, on a Saturday afternoon. I called, but they didn't really help me. When I called back, a salesperson said they would have to deduct 20% of the purchase price if I returned them. After much back and forth, I suggested she call Interlaken – because she had told me they had two mattresses with the right dimensions. What an inconvenience! Nobody cared that I even had to transport the mattresses again after unfolding them. No apology, no compensation. They'd rather blame the mistake on their colleagues than work as a team and act competently. I'll never set foot in this branch again. I'd rather go to Interlaken – the service is clearly better.

Ford Performance

I called 12 times during working hours, on several days at various times. I left messages on the answering machine twice, requesting a callback. I ordered a bed frame online and haven't received a confirmation email, despite using the correct email address. At the Heimberg store: The male employee couldn't even greet us after we female customers waited 17 minutes (!!) at the checkout to pay. The store was in complete chaos. All the employees were unloading, no one was at the register, and everyone was out in the back smoking. Very disappointing. And I'm still waiting for a callback.

DANIELA TANNER

It's actually a great store to shop in. Unfortunately, an item I came specifically for, which was listed as available online and confirmed upon inquiry, was nowhere to be found. I had to buy something else, and it would have been great if they had offered me at least a small discount.

Branco Stark

Jysk is a disaster – NEVER AGAIN. I spent over CHF 1,000 on an order (beds, mattresses, blankets, etc. for a rented apartment/shared flat). The bed was delivered, but the slatted frame wasn't. Customer service claims everything was delivered – which is simply not true. A bed without a slatted frame is unusable. Since then: no response, no solution, no responsibility. This is no way to treat customers. I will never buy anything from Jysk again and will advise everyone I know against it. I have never experienced such incompetence in Switzerland.

Fabienne Trachsel