Mammut Umzüge AG — Bernstrasse 135, 3627 Heimberg, Switzerland

Mammut helped us move our school and i must express my gratitude and appreciation for every step of the process. From the initial viewing for the quote - to the meticulous planning of box delivery and of course the wonderful moving day. The team arrived on time, worked carefully and diligently - completing the move of our school. Moving is known to be a high stress event, but Mammut was incredible supportive and eased all stress! While i hope i am not moving again soon ;) i know who i will call when i do!

nadia mills

We opted for a "professional" moving company, or so we thought, based on their business profile. Unfortunately, things didn't go smoothly, and some damage occurred (which can happen where people are working). The box spring bed was assembled but had to be disassembled by us because it wasn't properly aligned (flush). We contacted several employees (Ms. Meri, "top-notch," unfortunately no longer with the company; then Ms. Mero, also no longer with the company); and Mr. Afschin Meilen said they would resolve the issue. Despite numerous phone calls and emails since July 2024, there has been no solution. The insurance advisor from the company (Baloise) in the claims department suggested we try contacting them again, as we had already disposed of some furniture. He suggested it would be appreciated if Mammut could at least address the issue with two pieces. It's a shame; unfortunately, we cannot recommend this company in good conscience. All the best nonetheless.

Si Stoe (Livia)

Not recommended as many pieces of furniture were damaged and the cleaning was extremely poor and unprofessional. Sorry, actually 0 stars.

Stjo

Mammut Facility actively supported me with my move! The work was carried out promptly and with great care. I am very grateful and impressed with the work of the three employees! I highly recommend the company! I also had Mammut Facility clean my apartment for the final cleaning. After the cleaning, I was able to leave the apartment spotlessly clean and without any complaints! Many thanks to the excellent team! You were fantastic!

Sonja Rageth

Moving in June 2024: My advice to future customers: If damage occurs during your move, consider whether you want to pay the full amount immediately before any outstanding issues are resolved. After nine months, and only thanks to my legal expenses insurance, my case was finally settled in March 2025. Even after contacting my legal expenses insurance in December, Mammut Moving initially continued to ignore our inquiries. Positive & Criticism: The four-person moving team was friendly and dedicated, and customer service was also friendly. We booked a complete move, including professional piano transport. However, the company's policies raise questions: => Customer focus: Customer needs are completely ignored and eventually, the customer is completely disregarded. => Inadequate breaks: The employees worked almost non-stop – only a coffee break in the morning. When asked, they said this was sufficient. This seems neither ideal for the employees' health nor their productivity. => Missing equipment during piano transport: Around 5 p.m., the piano was moved – without carrying straps or a lift. The understandably exhausted movers slipped at the old address, damaging the piano. Damage can happen, that's okay, and that's what insurance is for. I paid the full amount on moving day, trusting that the damage would be handled professionally. But from that point on, an extremely disappointing experience began. Customer service: The contact was friendly, but despite months of polite and patient communication on my part, I was repeatedly put off, ignored, or fobbed off with excuses. Allegedly, the responsible contact person was sick, on vacation, or no longer with the company. Even after six months, the company showed no serious effort to settle the claim. It's disappointing that customers are treated this way. I wonder if they would have remained as polite if I had withheld payment until the damage was settled? Conclusion: I wish the employees all the best and hope they will insist on better working conditions in the future. To management: Making employees work without breaks and sending them out without suitable equipment is unacceptable. The way customers are treated is equally questionable. Put yourself in my shoes – would you consider such an experience fair and professional and recommend Mammut Moving Company?

Diana Zimmermann

My move was amazing. I hired the company yesterday at short notice, and today the move of approximately 250 km was successfully completed, and for an unbeatable price! Both men were very friendly, helpful, hard-working, and super fast. Despite narrow roads and other adversities, they handled the move very professionally with the large van and trailer in tow. Everything arrived here in perfect condition. Many thanks to everyone involved. I would highly recommend the company.

Aynur Bozkurt