EWK Herzogenbuchsee AG
Eisenbahnstrasse 2, 3360 Herzogenbuchsee, Switzerland, Heimenhausen
+41 62 956 51 51
ewk.ch
Monday: 07:15 to 12:00, 13:15 to 17:15
Tuesday: 07:15 to 12:00, 13:15 to 17:15
Wednesday: 09:00 to 12:00, 13:15 to 17:15
Thursday: 07:15 to 12:00, 13:15 to 17:15
Friday: 07:15 to 12:00, 13:15 to 16:30
Saturday: Closed
Sunday: Closed
We are very satisfied with the provider; the system is very easy to use. Initially, we had a problem due to an incorrect cable, but this was quickly resolved. After a technician came, everything worked perfectly. The staff was very friendly, and the technician was very professional. Keep up the good work!
I called EWK by phone and was immediately told to contact them by email. I had to wait over three days for a response to all three emails. The third email remained unanswered for 11 days. If you can't get help by phone, then emails should be answered within two days at the latest.
Very friendly and helpful staff. Everything was explained perfectly.
Quickline actually deserves 0 stars, but unfortunately, that's not possible! After canceling the XL deal, I was downgraded to the M package in the Cockpit for two months. Now, according to Quickline, this change isn't visible, and I'm still paying the XL price for two months. After hours of back and forth, I was given a one-month discount. Consequently, I still have to pay a high price for one month. They have huge problems, and their customers are being massively defrauded!
In my opinion, 0 stars for the way they treat customers and the Quickline products offered, which don't work because they aren't fully developed. With Swisscom, I no longer have any "drama", everything works!
I've only had problems with my Quickline subscription so far. On the phone, they always say they'll take care of it, then you hear nothing more... nothing happens until you call Quickline directly.