Annahmestelle Logistik Hinwil — Studbachstrasse 11, 8340 Hinwil, Switzerland

COOL, MODERN, CLEAN ENVIRONMENT, SUPERMARKETS AND POST OFFICE

DeJaVu SHALOM

Postlogistik

Fatos Ahmeti

Terrible customer service. I waited on hold forever... 15 minutes, then I hung up. Completely unacceptable!!! I still didn't receive the package. In the end, they said it was probably stolen, hahahahaha... Simply awful service! Here's an additional update: You delivered to the wrong name, wrong address, and completely wrong town. And then you lied to me about it being delivered the second time!!! A complete failure! Furthermore, I have to complain that you also just dump letters anywhere, even though the address and name are completely wrong. After me, the deluge!! This is unacceptable!! I would thoroughly review the quality and processes again and take another critical look at route planning. I would be ashamed of so many mistakes. I would cancel my contract with the postal service and hire a different company!! This is unacceptable!

Ricardo Miguel

For four years now, the Swiss Post has failed to deliver my packages to the correct location – they repeatedly end up in the wrong mailbox, simply because two households with the same last name live in the building. Despite multiple reports, nothing changes. Most recently, at the beginning of this week: a package was delivered, but by the end of the workday, it was nowhere to be found – I only received it two days later because it was left with my neighbor. In 2025, this is simply unreliable and frustrating.

R. Zimmermann

Redirections don't really work. Some examples: - Mail is only redirected after a complaint is received after the third day. - Coop and Migros newspapers, although addressed, are not redirected until the second week after a complaint is received. - Mail is retained (instead of just the packages) and only delivered after a complaint is received (after one week). - Mail continues to be delivered to the holiday address after returning. - Mail is returned to the sender with the note "undeliverable." The chat employees are helpful and do forward the complaint. But it can't be that you have to file a complaint with or after every redirection before it works. When the same mail carrier was always responsible, this was never a problem. Since the routes change every week, the internal information in the logistics center no longer works either. P.S. Reply to your reply. We always file a complaint with the order number. We always check with the delivery team, and then everything works out...until next time. By the way, completed order numbers can no longer be retrieved.

Michele Keller

Like with others, the package was supposedly on its way. Then, after a few hours, it was marked "undeliverable" according to the hotline, and it turns out the package was never even delivered from Hinwil! I'm dependent on this package, sorry, but if I worked like that, I would have lost my job long ago. Where is my package now... nobody knows. A disgrace!

Ste An