SodaStream (Switzerland) AG — Bösch 67, 6331 Hünenberg, Switzerland

The company responded immediately and gave me a voucher for my next order. Well done to Mr Carlos who looked into my matter. I appreciate it. So now I have to give 5 stars. Excellent service and responsive customer service Below is my old review. Sodastream products are excellent. My review of 1 star is for the terrible customer service. Unfortunately, when I exchanged the cylinders for the first time (2 bottles), I was invoiced because they claimed that 1 cylinder was missing. BUT it was NOT. I placed both cylinders in my box. I contacted them regarding the matter and they never accepted that I placed both cylinders and so they charged me 10CHF. My request of not paying that 10 CHF was rejected immediately. It is not the 10CHF the issue. Although I am still a customer because of sustainability reasons I remain a dissatisfied customer. The bill was fully paid, Soda Stream is happy and me a dissatisfied customer. Well done Sodastream.

George Kontogouris

You do not need to do a lot to be respectful to your customers. I wrote a short and very polite question about a product and did not get any response. Further will anyone dealing with your products and service long enough look out for an alternative. You are very lucky that you have a monopoly!

SoAn

Ordered a change of cylindre on the 3rd of august, placed the empty one in the letter box, Until today(two weeks later), still not received the new one . And no response whatso ever to my emails.

Jing Guan

Telephone number never seems to work. No answer to questions. Have been waiting for a refund from Soda Stream for over 4 weeks. No reactions. The service is basically non-existant.

Ulrike Sand

Non-existing customer service. Can someone please answer emails, pick up the phone or on instagram? Device broken, what to do next?

Lucie Rein

This service is an absolute disaster. I advise all SodaStream customers – stay away from this company. Selling them is easy, sure – but then when it comes to returning the cylinders – which aren't accepted by any retailer – you're bombarded with hassle, given forms to fill out, and then nothing happens. I returned three CO2 cylinders at the end of November – due to lack of use – and submitted the necessary forms with my bank details. Then in January, I inquired whether I was satisfied with the service… and to this day, I haven't received a single answer to my inquiries about where my money has gone.

Doris A. Reich