Europcar Interlaken — Harderstrasse 1, 3800 Interlaken, Switzerland

Worst experience I’ve ever had TRYING to rent a car. And I say trying because I wasn’t able to, due to the two women working on the balcony being the least helpful as possible. Agreed on a price on the balcony and the next day I came to pick up the car and was charged almost 40% above agreed on. They were both extremely rude. I don’t recommend even trying to rent a car here, you will only stress yourself out.

Gibran El-Khouri

Bad experience renting at Europcar Interlaken. I rented a Volvo SUV from Europcar Interlaken (Hotel Metropole) on 19th of October. We had pleasant experience with the car, until the day we’re returning the car. On 22nd of October we drove from Interlaken to Zurich and the route we took was through Lucern, etc. When we were up in the mountains in the middle of nowhere, the car had a warning message popped up : “Turn Off Engine Coolant Level Low”. We did as instructed and after cooling the engine down we checked on the coolant level. I was very surprised to find that there is only very little left on the tank (picture attached). We tried to call the customer service but there was no answer. We had to rely on Google to decide what to do next. We then decided to fill the coolant tank with THE ONLY water bottle we had in the car which was only 300ml. Even when it was filled up, it only met the minimum coolant level and we dont have any other water in the car and we were in the middle of the mountains with no shop whatsoever. It should’ve been Europcar responsibility to ensure that the vehicles you’re renting are OK and safe to use by your customers If anyone decided to rent a car here, please double check everything prior to leaving the shop : coolant, oil, etc.

Cahaya Sudjono

The staff at Europcar Interlaken were fantastic. They were very friendly, professional and helped me out when I'd forgotten my passport by giving me a call so I could go back and pick it up. The car I got was very nice as well. Brand new and there was no issues with returning the car either. If I go back to Interlaken I would use Europcar again. Definitely recommend.

Martyn W

I needed a last-minute rental on 27.02.2025. When I called Europcar Interlaken, not only was I able to address my request in English, it was accommodated in less than 30 minutes, Tina went beyond in above to find an prepare a vehicle whilst running against the clock. Irreproachable customer service, transparent deposit information, clear drop instructions, and fair price – I commend Tina for making my life easier!

Ivo Carvalho

I recently rented a car from Interlaken Euro Car Rent in Switzerland, and I was thoroughly impressed with the level of service I received. From the moment I walked in, the staff was incredibly friendly and helpful, making the rental process quick and easy. The car itself was in excellent condition and had all the features I needed for my trip. It was also very clean and well-maintained, which was important to me. I had no issues during my rental period, and the car performed perfectly. While the rental was more expensive than I had anticipated, I feel that it was worth the cost for the quality of service and the peace of mind that came with knowing I had a reliable car for my travels. I appreciated the transparency in pricing and the lack of hidden fees or charges. Overall, I would highly recommend Interlaken Euro Car Rent to anyone in need of a rental car in Switzerland. The friendly and fast service, combined with the quality of the vehicles, make this a top-notch rental company. Thank you for making my trip so enjoyable and stress-free!

Fabiola M G

We had some engine oil issue for the Europcar we rented from Geneva Airport. We dropped by the Interlaken outlet and the lady staff there was super helpful and helped us topped up the engine oil (she shared that this tends to happen to new cars) and also gave us useful advice on parking apps. We were extremely relieved that the issue was solved and grateful for such helpful staff! Highly recommended!

April Lee