Lindt Factory Outlet Kilchberg — Pilgerweg 58, 8802 Kilchberg, Switzerland

I have mixed feelings about this place. There are some genuinely impressive elements, but also a few disappointing aspects that affected the overall experience. For a destination like this, it’s clear that most visitors are true Lindt fans who want to see the museum and learn about the chocolate-making process. Unfortunately, the fact that tickets need to be booked several days in advance with no waitlist and no option to see anything without a booking was very disappointing. Turning up and not being able to experience the museum at all felt poorly thought through for such a major attraction. On the positive side, the café was wonderful. The snacks, especially the ice cream, were excellent, and the hot chocolate and coffee were very enjoyable. The large chocolate fountain in the centre of the hall also looked grand and beautiful definitely a highlight and very impressive visually. The shop itself is fantastic, with an incredible variety of chocolates. We ended up spending over CHF 250 on chocolates, including gifts. However, one negative experience stood out: at the handmade chocolate counter, when I asked to try a chocolate a second time so I could decide what to buy, the staff member responded quite rudely, saying it was the “last time.” Given that I was clearly purchasing chocolates, the interaction felt unnecessary and unfriendly. Overall, the venue itself is impressive and worth visiting for the café, shop, and visuals, but the ticketing system and a lack of consistency in customer service detract from what could otherwise be a much better experience.

Farrukh Hussain

This Place took my Breath Away, especially when I got an opportunity of posing for pictures with The Executive Chairman of the Board at Lindt Chocolate Factory,Ernst Tanner! Just one Humbling Experience and learnt a lot from him! Thank you so much for your Kindness.

Martha Burling

Visiting the lint factory during Christmas is never a miss rather a must! my daughter and myself have visisted twice now and really enjoy the Christmas decorations and photo props

Edith Martinez

Lindt’s shop in Zürich is an absolute paradise for chocolate lovers! The selection is outstanding, from the classic pralines to the newest creations, and everything is beautifully presented. The staff are warm, welcoming, and extremely knowledgeable, making every visit a delightful experience. You can truly feel the passion and tradition behind Lindt in every detail. Whether for a gift, a treat to yourself, or simply to enjoy the atmosphere, this shop is a must-visit. A five-star experience all around

Valter Dionisie

Fresh Fragrance of chocolate comes when you enter the Lindt Factory.. Fresh stock is available with wide variety of home grown chocolates and export quality.

Tejas Sankhe

Had a good time here, spent a couple of hours. Lots of chocolate samples, interactive rooms, informative slides and shows and a store at the end to buy chocolate.

Samir Nawaz