SWISS Business Check-in 1 — Zurich Airport, ZUR Main Terminal, Flughafenstrasse, 8058 Kloten, Switzerland

Dear Swiss Customer service manager My name is John Trinh from Sydney Australia . Today 27/12 at 430 am we were waiting for the custom to open at 6am and we are flying Swiss air from Zurich to Venice at 735am. I am flying economy flex and we can’t check in our bags until we show the duties free goods to the custom then we can check in our bags. I approached the supervisor station at check in 1 and the “coach” was very nice to show and walk us to where the custom office. I have plenty of time and I want to ensure our check in bags is not over 23 kgs and I approached the “coach” again and she told me to approach any counter to use the weight and I looked at the far end of the check in 1 business class as she has no customer and I approached Lara Mirgen, she is so helpful and friendly to assist the weighting of my bags and offer to print out the bag labels and boarding passes. She is so kind and professional. Lara is a great ambassador for the Swiss airline.

John T

Rude and un helpful employees. Vary distasteful fly with anyone else if you can. They also didn't know how to use their card reader and charged two of my cards then almost didn't let .e board cause I haven't paid when in fact I had paid twice. At the gate they were once again rude and impatient with me. Sad to say but Swiss is not what it use to be.

Maurice Kervin

The airline has canceled flights, and instead of assisting passengers, they have removed their staff from the transfer desks. This has resulted in queues that last for many hours.

Carlos Moreno Machado

Very rude. Looking forward to all roles being automated.

Happy Jadu

Crap airline: shoddy rude service attendants, delayed flights (Budapest to Zurich), illogical baggage rules. Last time. Should go back to crop dusting!

Stephen Poulson

Horrible experience

Unknown