Swisscom Shop
Dorfstrasse 4, 3550 Langnau im Emmental, Switzerland, Langnau im Emmental
+41 34 408 80 31
res.cast.swisscom.com
Monday: 08:30 to 12:00, 13:30 to 18:30
Tuesday: 08:30 to 12:00, 13:30 to 18:30
Wednesday: 08:30 to 12:00, 13:30 to 18:30
Thursday: 08:30 to 12:00, 13:30 to 18:30
Friday: 08:30 to 12:00, 13:30 to 18:30
Saturday: 08:30 to 16:00
Sunday: Closed
Excellent service! My smartphone crashed on Saturday at noon, and an employee delivered the repaired device to my home at 8:00 PM that evening! I find that exceptional and not something to be taken for granted.
Sunrise's price is much better. I advise everyone to switch to a lower-priced provider; Swisscom's internet is superior. 100-bit internet costs over 60 francs at Sunrise, and 2500-bit internet costs 35 francs.
Friendly and competent, just as you'd hope. They listened to my somewhat unusual request and, after some excellent advice, found a solution.
Prices are far too expensive, staff are unhelpful, and you can't cancel your subscription yourself in the shop. Shame on you!
A young, very friendly advisor was able to solve my issue in a goal-oriented manner. It was an exceptionally pleasant experience for me to have a customer listened to and addressed even rather unusual concerns. Furthermore, the advisor was, in my opinion, very competent. I would classify about 1-2% of all previous telephone or on-site advisors as "somewhat knowledgeable" in the "competent" category. So, thank you again! I will be testing the purchased product in the coming weeks; the first impression is good. Shop: 5 well-deserved stars Since I avoided Swisscom for quite some time for various reasons, the positive experience in the Langnau shop might change my opinion of Swisscom in the future.
Sometimes, especially on Saturdays, you might have to wait a moment. The service is excellent and always friendly. June 26, 2022: We received a rather lukewarm welcome from a young employee. We asked for a flip case for a smartphone that wasn't exactly new anymore. At first, she just shook her head; then she checked an online shop, where she couldn't find anything suitable either. The employee had clearly reached the end of her options, which she made quite clear. So we left the shop. At another electronics store in Langnau, the support was significantly better, and we got the item we were looking for.