Angehrn Medical GmbH, Sanitätsgeschäft und Medizinhandel — Hasleren 6, 6315 Morgarten, Switzerland

Terrible customer service! Incompetent staff! I've tried repeatedly to contact them (by phone or email), but no one responds. If someone finally replies after a month, they don't address your previous emails. They're demanding I pay an invoice twice, even though I only kept one item. They claim my return shipment hasn't arrived, even though I can track it with Swiss Post. They send payment reminders without explanation and claim to "know nothing." Dealing with this company is incredibly frustrating! I've had problems for two months and still haven't received any answers...

Ni

I ordered a product. It didn't fit, so I immediately returned it in perfect condition and original packaging by mail. I paid the postage but not the invoice. Apparently, the fine print stated that in such a case, one has to pay a hefty fee of CHF 30 without receiving anything in return. Stay away from this company!

Silvia Cueni

The delivery time is stated as working days, but it actually only arrives on the last possible day indicated. That's a very generous estimate. The exchange/refund process is proving to be lengthy. I eventually received my money back, but with a nearly 20% discount. I don't think that's fair. The product itself is good. I should add that the exchange was a courtesy; according to their terms and conditions, the company wasn't obligated to offer one, and the terms and conditions also stipulate a nearly 20% fee. However, choosing the right size from the various options is a real challenge. How are you supposed to get advice before buying? So, on Angehrn Medical GmbH's part, everything is fine. However, in this day and age, I consider this very customer-unfriendly behavior and it should be adjusted and reconsidered. My recommendation: steer clear of this company if you can find the product elsewhere.

Sibylle Oederlin

Customer-friendly! I ordered a Tempur pillow with a cover, but unfortunately, the cover broke within two months. It was replaced immediately.

Diana

I think it's outrageous and completely unsustainable that you can't return a broken product because the packaging is crumpled. The company's terms and conditions are a pure sales gimmick! You can throw away the plastic. It doesn't work anyway. I will never order anything from them again and hope that such a business model goes bankrupt one day. In the past, I've always ordered my stockings, etc., from Germany and have always been satisfied, and unfortunately, I only discovered the shop by chance...

Justyna Kruszelnicka

I ordered a pair of sports compression pants for 150 CHF, which I bought one size larger on advice. Unfortunately, they didn't fit. I paid 7 CHF for shipping to my address, and another 7 CHF to return them. As a gesture of goodwill, they took back the pants I'd only tried on once (which wouldn't be a problem in any other online shop), and then I had to pay an additional 8 CHF in fees because the pants didn't fit. Never again! Absolutely not recommended. Overpriced, and not even the option to try them on—this whole ordeal cost me 22 CHF for NOTHING! I'm still waiting for the shop to offer some form of goodwill gesture. No response. The terms and conditions aren't clearly and correctly worded, as sporting goods don't fall under those categories.

Claudia Perret