innova Versicherungen AG — Postfach, Bahnhofstrasse 4, 3073 Muri bei Bern, Switzerland

Absolute thieves... they have been charging me 10 extra francs for almost 2 years now I can't get them to stop the app does show you your bill but doesn't have any qr code and no bank info to pay so they can keep cheating you out of 10 dollars a month. Big time criminal enterprise.... 3 stars is also far to generous for these idiots to bad I couldn't chose negative starts

Daniel Spottl

Innova is the worst insurance company I've ever worked for. They tried repeatedly to send adviser over the phone. After examining my current policy, the adviser said that he would cancel my additional insurance from helsana and replace it with innova. I am now in debt to two insurance companies. They took advantage of the fact that I don't speak German and had them sign a 3-year policy. Currently I have additional insurance from innova, but I don't even know what it is. I don't know what my policy is for as it doesn't have an English language like other insurance companies, it's a completely liar and dishonest company. I'm not recommending anyone.

MURAT DURAN

Worst ever. They always send unpaid bill notices, even the bills are paid since long time. I was basicly made to sign insurance with them, because one of their workers came to my appartment and terorrised me for 4 hours to sign insurance with them.

Miki Costagliola

An absolute disgrace to insurance, incompetent and amateurish. After receiving a medical report on my condition, Innova took over six weeks to respond. In a three-line message, they stated without any justification that my condition (incisional hernia) was not considered a medical illness and that they would therefore not provide any benefits. Only after threatening legal action did they finally make a payment approximately 10 weeks after receiving the medical report. Innova tried to evade their obligation to pay out in the cheapest way possible. Stay away from this disgraceful insurance company. If Innova tries to deny you legally entitled benefits, they should be held accountable and the matter made public. Such scandalous behavior must not be allowed to succeed. Clearly, Innova has not understood its mandate. It's unimaginable what the consequences would have been if I had been a person with a migration background, who might not know their rights and also had language deficiencies. ... Such behavior absolutely must be publicly condemned.

Tom

Innova was a complete disappointment. Before my surgery, I was told over the phone that everything was clear and fine. I had the surgery on Monday morning, and afterward, I was hospitalized semi-privately, as Innova had previously arranged. A few days later, I received a cancellation notice in the mail, with no reimbursement of any costs. Completely overwhelmed and in the middle of my healing phase, I had to figure out exactly what the problem was. Since I hadn't disclosed that a problem had already existed before taking out the insurance, the contract was canceled. That's all well and good, that was my mistake. But what about all the money I had already paid Innova? Without any service from Innova?! You could take a portion and cancel the contract at the same time, right?! Logically, that's not possible, because insurance is never about actually helping customers, but, as always, just about money. Good for Innova that they were able to profit off me. You're doing great! The doctor who operated on me was so upset by the situation that HE waived his fee to reduce my costs! So the person who actually helped me waived his share, and Innova gets away with my money without providing any service?! It's truly a joke, and I would be ashamed to work for such a company. I definitely could have saved myself the money and would recommend everyone not to go to Innova. I've already discussed the case in great detail with Innova, and I've always been told that they won't do anything about it and that Innova has no interest in accommodating me in any way. I'm stuck with the bill.

S. Cavigelli

Terrible customer service. Not recommended. We received a premium adjustment with which we disagreed, and subsequently cancelled our policy. The cancellation was rejected on the grounds that we had been informed in advance via the policy. However, we never received this policy, neither by mail nor email. The invoice didn't arrive until December. So late that we missed the cancellation deadline. This seems deliberately orchestrated. It's not fair practice. When we contacted them, we were told we could still use the benefits this year. In plain terms, this means they're hoping something will happen so we'll make a claim. This is tasteless and disrespectful. This is no way to treat customers. Thanks for nothing.

Eddy Kuni