cablex AG — Tannackerstrasse 7, 3073 Muri bei Bern, Switzerland

The organization of the deployments is inadequate, internal information appears unreliable, and repeated misinformation has led to significant delays in the installation of the fiber optic network. Generally, no one is reachable. Our building was connected in 2024, but we were forgotten. Now we're still waiting for a working connection – it's December 2025.

Tatjana Stanic

Unfortunately, it's very difficult to reach, and even if you leave a message on the answering machine, you never get a call back. Someone is supposed to be available by phone from 8:00 a.m. to 5:00 p.m., but often the phone just rings. Contacting them via the online tool doesn't work either; no one answers... Unfortunately, after we finally managed to schedule an appointment, the technicians were unable to install the fiber optic cable into our apartment. The work is now being done by a local installation company, who, strangely enough, are able to install the fiber optic cable into the apartment without any problems.

Michael Ott

A Cablex employee installed a new electricity meter at my house. I wasn't home. In the evening, I saw that the drilling debris had been left behind. That makes a bad impression.

Pa F

I've been waiting for a working fiber optic connection for three weeks. After a long-awaited appointment, the connection was supposedly activated. Of course, it still doesn't work! A complete disaster! When I describe the problem over the phone, I'm fobbed off with another appointment without any apology... without any immediate attention being paid to the problem.

TheChiefwigum

Mr. Siegenthaler is a fantastic employee, very dedicated. He shed some light on a few things for me, even though that should have been Sunrise's responsibility. What I didn't appreciate was that Cablex technicians simply entered our fenced property because they couldn't find their own construction site (which was clearly visible from the street). We run a dog boarding kennel, and this could have caused problems and is practically trespassing (a fence is considered a wall). Please ensure that employees are internally trained to avoid simply entering a fenced and video-monitored property without permission.

Beni H.

They rang the wrong doorbell (they already had fiber optic there) and simply left. I realized my mistake after 20 minutes and called immediately. Although they told me they normally allow two hours, they suddenly had no time and had another appointment.

Sina Princess