Hans Bader AG — Wehntalerstrasse 5, 8165 Oberweningen, Switzerland

Great mechanics know how a car works

Renate Scherz

Very friendly and professional service

Martin Lubej

Top Service

Alberto Francisco Morujo

Super.

Pero Spajic

Professionalism and friendly service were the first things I noticed during my visit to BMW Hans Bader. Since then, I have regularly had my vehicle serviced and maintained at Hans Bader. I am very satisfied and can highly recommend their business.

Rafał Matłosz

I was previously a satisfied customer of this BMW workshop. The advice and service were excellent until my last visit, which permanently shattered my trust. During a repair, the differential oil seal was replaced. However, during the subsequent assembly, six screws on the floor cover were forgotten. During the repair appointment, which was supposed to take only a few minutes, it turned out that mounting screws were also missing from the exhaust system. In addition, I was charged for a screw that was damaged during removal, and it wasn't even replaced with an original part. An incorrectly installed exhaust system can cause significant and costly damage; such a mistake is absolutely unacceptable for an authorized BMW workshop. The handling of the situation was particularly disappointing: The explanation given was that the mechanic was probably "stressed before the holidays." Furthermore, the workshop manager explained via email that the exhaust system "couldn't fall off" despite the missing screws. Such statements are neither professional nor trustworthy. A short time later, I also noticed an unusually large amount of condensation under the vehicle. A further inspection, according to the workshop, revealed no connection, but two more missing screws on the insulation cover were discovered. Apparently, a final inspection according to the dual control principle had not been performed – a standard one would expect from a BMW service partner. Despite these serious omissions, I only received a discount of less than 10% on the labor costs. A further discussion with management was unfortunately not possible; the only response was: "The child has fallen into the creek." Such an indifferent attitude towards a safety-related defect is disappointing and unacceptable. If management wants to convince customers and BMW Switzerland with such statements, and the workshop manager with remarks like "the exhaust system can't fall off," in the future, I wish them every success. Mistakes can happen, but how you handle them is crucial. In this case, both care and responsibility were lacking. For me personally, one thing is clear: I will no longer visit this workshop. Trust has been lost, quality is questionable, and I hope that no further damage will be caused by this sloppy work. Addendum: I am sorry for the personal situation of the employee concerned. However, I believe that he bears only limited responsibility for this situation. As already mentioned, the final inspection was clearly not carried out properly according to the quality and safety standards of a premium brand like BMW. This indicates a deficiency in the workshop's internal control process rather than an individual negligence on the part of the employee.

F. Balaj