Krankenkasse Luzerner Hinterland Zell — Luzernstrasse 19, 6144 Zell, Switzerland

⭐⭐⭐⭐⭐ For me, the Luzern Hinterland health insurance company is clearly the best health insurance provider in Switzerland. Every interaction – especially by phone – is characterized by exceptional friendliness, genuine helpfulness, and high professional competence. You immediately sense the combination of heart, expertise, and dedication. Concerns are taken seriously, explained clearly, and always handled promptly and reliably. Here, a team works that not only knows what it's doing but also carries it out with humanity and respect. Even in what is often a complex matter, you always feel well cared for and supported. Thank you for this consistently high standard of quality – this is the kind of service you want.

Mirjam Hollinger

The current performance this year is generally satisfactory with basic health insurance. However, when clarifying cost coverage by phone, particularly regarding the staff's willingness to provide information, the situation is inconsistent. While some staff members provide information immediately, others refer to the customer's own research in the MiGel list or are unable to provide any information at all, which is perceived as poor service orientation or suggests a lack of expertise. Furthermore, the delivery of benefit statements, which are sent by mail from Zell, varies. Delivery of a letter typically takes 3-7 days from the date of mailing. No confirmation of receipt is received for email inquiries, leaving the processing status unclear. A confirmation of receipt is supposedly only generated via the contact form on the website, but this has not yet been tested. Perhaps Kklh could optimize one or two of these processes. At the telemedicine consultation center medi24, no one answered the phone; they only offered a callback on another day and asked the automated voice to select an appointment. But nobody wants to schedule an appointment on another day when they are sick. I've never experienced anything like that before. It has worked on the same day before, though. But in that respect, I found the telemedicine service with Medgate from other health insurance companies to be excellent.

Udo

Very friendly staff, quick and professional processing of claims. With previous health insurance companies, I always had to check the reimbursements. With Luzerner Hinterland, they are always 100% accurate.

Sa

My family doctor had to have my prescription for nutritional counseling adjusted three times because my health insurance company refused to accept this document. No one understood why or how... The invoices for this were reissued, canceled, and rebooked several times, so I no longer have any overview of what I'm actually paying. After all this back and forth, all I see are large, unrelated amounts that I have to pay. I also have to pay about 80% of the nutritional counseling myself. I'm very disappointed...

Plätzler

I have been very satisfied for years.

Birrer Roland

I made a phone call today regarding a refund for a large bill – compliments to Ms. Kunz! The advice was very professional and genuinely friendly.

Burga Gassmann