neo-therm GmbH — Sonnrain 21, 6247 Schötz, Switzerland

Delicious

nhan ly

I bought a new pellet stove from Neo-therm GmbH. After installation, it only lit itself three times; after that, it wouldn't ignite anymore. I then contacted Neo-therm. They weren't interested in sending a technician. They told me to try starting it a few more times, which was unsuccessful. Finally, I disassembled the stove myself. I quickly saw that a connector had burned out because a pin hadn't been properly installed at the factory, which is clearly due to an assembly error. I then contacted the company again and sent them photos. They told me there was no warranty because I had disassembled the stove myself. In the end, I repaired the stove myself. I now regret buying a stove from this disreputable company.

R Jaun