Gemeinschafts- Antennenanlage Ossingen — Alter Postweg 1, 8475 Ossingen, Switzerland

Exceptional customer service – far beyond the ordinary! We would like to express our sincere gratitude to the Ossingen Community Antenna System for their exceptional support. On a Saturday evening, well outside of regular business hours, we received personal assistance, even on-site – with commitment, expertise, and genuine interest in finding a solution. Especially in times when large, anonymous companies often only respond with chatbots or standardized answers, we particularly appreciate this personal service. That's precisely why we're customers here – because we feel taken seriously and in good hands. Thank you for your dedication and reliability – this is not something to be taken for granted and deserves great recognition! The Banzer Aecherli family, Oberhasli

olivier aecherli

I'm not usually one to write reviews, but because of the excellent service and support I received regarding my issue, I wanted to share my experience. On Tuesday, my modem failed, resulting in no internet or TV service. That evening (around 9:30 PM), I described the problem using the contact form on the website and received a response the very next morning (Wednesday) informing me that my modem would be replaced that same day. This was indeed done, and a very friendly technician replaced the modem and got it working again. Just a short time later, I was able to use all services normally again. In other words, my issue was resolved by Wednesday evening, and I'm extremely satisfied with the service. I've also been a very satisfied customer for the past five years regarding the service and pricing, and I have absolutely nothing negative to say. Therefore, I would like to sincerely thank you again for the excellent service I received.

Jo Kr

Stable network, good selection at fair prices. Always friendly, straightforward, and helpful. Technical support is rarely needed, as everything just works. But when it is, they always strive for a very quick response and immediate assistance. Kudos, keep it up!

Da Sta

I've been a satisfied GAO internet customer for years. The price-performance ratio is excellent and absolutely competitive. I'm evaluating the internet service, and it's outstanding. Very stable and consistent, unlike the often "best effort" approach of the competition. If you pay for 250MB download speed here, that's what you get. As for customer service, I'm extremely happy with Mr. Dällenbach's support. He was always able to help me whenever something went wrong, and within a very short time – usually in less than 60 minutes! I feel very comfortable as a customer here and can recommend their services to everyone.

Beat Eisele

The price-performance ratio is okay. GAO has also become more modern lately and can more or less keep up with the competition in terms of technology. However, I must also say that customer service and communication in general are an absolute disaster. The probably only customer service representative is not only extremely rude and unfriendly, but also has absolutely no clue about the subject matter. She hovers the phone and fobs people off as quickly as possible without actually helping – at least that's how it seems to me. I hope that GAO will make more of an effort in this area in the future.

Olivier Brugger

Terrible customer service. Mrs. Dällenbach can never provide any information, as Mr. Dällenbach handles everything. My mother-in-law, who is 94, needs to move into a nursing home, but the Dällenbach family insists on a three-month notice period, and even then, only until the end of the quarter. Very disappointing! No consideration for elderly people.

Yvonne Forrer