Schmidli Bau AG — Tannewäg 26, 8197 Rafz, Switzerland

This is how a concrete floor was delivered to Schmidli Bau (see picture). Even if it doesn't appear to be a finished floor, a two-tone floor with various stripes shouldn't have been delivered. It would also be appropriate to inform and educate customers about potential problems so that the decision to order a different floor covering ultimately rests with the customer, rather than being blamed afterward for demanding something they didn't order. The concrete stairs were sticky and still had paint and cement residue on the edges and surfaces. Customer service also leaves much to be desired. Finally, after several discussions and rework (regarding the stairs), the company was asked to contribute a small amount towards the cost of grinding and cleaning the floor. However, this gesture to resolve the matter was described as an outrage and extortion by the site manager. Mistakes can happen anywhere, but taking responsibility and finding solutions is the bare minimum that the client expects. Unfortunately, quality isn't a priority here, and customers aren't taken seriously. Unfortunately, I cannot offer my opinion based on a better experience.

João Goncalves

The staff are very friendly, both in construction and in the office.

Silvio Rhein