Fronius Schweiz AG
Oberglatterstrasse 11, 8153 Rümlang, Switzerland, Rümlang
+41 44 817 99 44
fronius.ch
Monday: 07:30 to 12:45
Tuesday: 07:30 to 12:45
Wednesday: 07:30 to 12:45
Thursday: 07:30 to 12:45
Friday: 07:30 to 12:45
Saturday: Closed
Sunday: Closed
Tip top
I am absolutely thrilled with Fronius! The products are of the highest quality and deliver on their promises. I would especially like to highlight the telephone support: I received extremely friendly, patient, and competent assistance – something you rarely find these days. Furthermore, the instructions are written so clearly that operation is child's play. Five stars plus from me for this superb service!
Finally, the review got the ball rolling. Fronius Switzerland's customer service responded superbly and supported my installer in the way it should have been from the start. It's a shame that not all installers attend training courses and carry out installations according to regulations. I had expected something different! But Fronius can't be blamed for that! Best regards
After the assessment, Mr. Baumann from Fronius contacted me immediately. He scheduled an on-site appointment and, despite some difficulties, got the app working. Many thanks! The PV contractor recommended and sold me two Fronius inverters. I downloaded the app and tried to install it. Sorry, I don't know when I've seen such a bad app. I tried over 25 times before I finally got in. And lo and behold, an update was immediately displayed, and since then, I can't log in. On top of that, I'm supposed to purchase a premium subscription, even though I bought these two expensive inverters. And all for these few, poorly displayed values. Sorry, but this is embarrassing. I will instruct the contractor to install different inverters, with an app that actually works and is included.
A new Gen 24 inverter failed after four days; okay, that can happen, a Monday model. A company distinguishes itself through proper fault management. This is clearly not Fronius's strong suit. This company takes several weeks to provide a replacement. Research shows that they have 97 Gen 24 units in stock. I feel completely ripped off.
Fronius offers top-quality equipment with easy setup and outstanding service. Those who aren't interested in subsidized, cheap Chinese technology rely on European expertise and quality. I've worked professionally with Fronius equipment for many years and always recommend this manufacturer to my clients. Their Swiss branch provides excellent customer service.