PB Swiss Tools
Bahnhofstrasse 24, 3457 Wasen im Emmental, Switzerland, Sumiswald
+41 34 437 71 71
pbswisstools.com
Monday: 08:00 to 17:00
Tuesday: 08:00 to 17:00
Wednesday: 08:00 to 17:00
Thursday: 08:00 to 17:00
Friday: 08:00 to 17:00
Saturday: Closed
Sunday: Closed
In the past decade I have been slowly turning most my tools to PB Swiss. Among them was a Victorinox / PB Swiss joint bike tool to which, after years of abuse, I managed to break a plastic lever when changing a tire. I could not find the spare part for sale so I wrote PBS and, sure enough, after a quick back and forth via email, they sent me the broken part free of charge. Congrats for the perfect service, good to know that there are still companies that pay this much attention to customer service.
The best tool maker in the world. Great quality products but also colourful!! You can find easily than just black tools.
Quality Hand Tools, made in Switzerland - WORK WITH THE BEST!
Top quality and genuine innovation – we are thrilled to be able to work with the best tools on the market every day. PB Swiss Tools delivers across the board!
That's a lot of time. A big thank you for the accommodating handling of the warranty claims. Such great service and such good products are rare. Thank you, and keep up the good work.
Since I was looking for a specialty screwdriver and other suppliers no longer offer it, or at least not in the right size, I ended up with PB Swiss Tools. Admittedly, the price of €9.90 for a small package seemed rather steep to me as a shipping price, but since each retailer can determine their own shipping costs, it's at least legally acceptable. At least they stated that the product was in stock and would arrive in 1-2 days. But I thought, you're happy to pay a little more for fast shipping. Surely, it's only a small price for most people in the end, but if I have such high shipping costs and advertise on my website that the product will arrive in 1-2 days and the package "only" comes from Nuremberg and not Switzerland, then I have every right to be dissatisfied if it takes five days to arrive. Additionally, there's no shipping notification or tracking, so you're left in the dark as to when the package will arrive. Of course, there's still the option of contacting customer service... but I didn't get a response there either. Conclusion: Even if the screwdrivers are worth their rather high price, I'll only order from here if it's absolutely necessary.