LKU Leuenberger Klimageräte
Schützenstrasse 33, 8902 Urdorf, Switzerland, Urdorf
+41 44 735 24 24
splitklima.ch
great service!
Instead of an 'AAA' rating, I have to give a 'PPP' rating: A complete disaster! My monoblock air conditioner, which served me well for 12 years during the summer months, was 'dead' shortly after a service call from LKU! The electronics suffered water damage, essentially total loss, during the cleaning process. Unfortunately, Mr. Leuenberger was neither able nor willing to offer me a reasonable, lasting solution to the problem. Therefore, I have decided to order a new replacement unit from a professional company. Considering the age of my unit, I will refrain from any potential claim for damages.
Excellent telephone service. I had a problem with a leaking air conditioner and received patient advice without any pressure to use it. We were able to resolve the issue over the phone. I can wholeheartedly recommend this company! I will gladly use their services again in the future. Thank you for your outstanding advice! Regards, Coiffeur Moni
Mr. Leuenberger provided very professional advice. He was able to present arguments and evidence that even a layperson could understand! His installers did a fantastic job, even though some parts were quite challenging. They were even faster than agreed upon, and we would gladly recommend LKU without hesitation! Many thanks again to Mr. Leuenberger and his team for this excellent work! Best regards, The Schuster Family
A company can only be truly judged when something goes wrong. That's exactly what happened here. We bought a portable air conditioner from Mr. Leuenberger at a very good price. Although we had ordered it for free self-collection, he came to meet me. He had a private appointment and took the unit with him immediately. He didn't simply hand over the unit and take the money. No, he explained everything to me in detail first. This was despite the fact that I hadn't booked any services, but had only ordered via email. Now the problems began. Mr. Leuenberger unfortunately brought me the previous model with the old refrigerant. Neither of us noticed. The units look identical. I only noticed it late that evening when I unloaded it. Mr. Leuenberger was also reachable by phone at 9:30 p.m. He apologized and promised to come and exchange the unit. Two days later, on Saturday, he actually drove to my house and exchanged the unit. Two or three hours later, I wanted to put the new and correct unit into operation. Unfortunately, the next problem arose. The fan on the outdoor unit wasn't turning. As it later turned out, the unit had been incorrectly assembled at the manufacturer's factory. The mounting bracket on the underside had been improperly attached. As a result, the fan had been pressed against the housing for months and had become bent. I immediately informed Mr. Leuenberger about this on Saturday. On Monday, Mr. Leuenberger came a second time and replaced the unit again. After checking everything together, we finally had a working air conditioner. Why am I giving 5 stars despite this problem? Mistakes happen where work is being done. That's not a reason for me to deduct a star. Mr. Leuenberger is an excellent service provider who definitely knows his stuff when it comes to air conditioners. You can tell that the customer is important to him and that he does what he does with conviction and enthusiasm. For me, what's much more important is how a company handles mistakes. Mr. Leuenberger immediately offered to replace the unit free of charge, even though I had ordered without delivery and hadn't paid. He couldn't do anything about the second problem, and he also replaced the unit free of charge. I highly recommend this company. They're highly skilled and service-oriented, and they enjoy working with customers. Keep it up, it's truly great! I'm already looking forward to being contacted by Leuenberger Klima for maintenance in two years.
Great service, a friendly owner who's passionate about his work, and reasonable prices. What more could you want? Thank you so much, the unit is cooling perfectly. It passed its first stress test with flying colors.