Texsana-Reinigung Wädenswil AG
Eintrachtstrasse 2, 8820 Wädenswil, Switzerland, Wädenswil
+41 44 780 59 02
texsana.ch
I brought my clothes to Texsana in perfect condition for cleaning and summer storage -and got them back completely ruined. After six months of correspondence trying to settle the issue amicably, the company’s representative, Mr. Profer, finally said: “Maybe it wasn’t even us who damaged them.” I’ve never experienced such irresponsibility and lack of professionalism in Switzerland. Texana takes your clothes and your money, but takes no responsibility for their mistakes. Avoid this company and always make sure you have legal insurance — you might need it if you ever deal with them.
I love them, friendly, goodmquality, they give all my cloth in perfect state, if buttons are missing they will mend them.
Seemed a little slow and not very motivated otherwise you would always get what you came for if your patient...
Next job!!! I dropped off two 100% cashmere sweaters I'd just bought. So I decided to have them washed for the first time at a dry cleaner's to avoid any problems. I told the owner that they couldn't be machine washed or dry cleaned, and the guy replied, "We know what we have to do; we know our job." He was not very friendly. I wanted to trust him anyway, so I left the sweaters with him and picked them up completely felted, with a chemical smell that lasted for days! Absolutely not recommended. I'll never go to these people again, and I'll be speaking badly of them throughout Wädenswil!
I hate writing negative reviews, and I don't usually do it. Unfortunately, no one has contacted me yet regarding my complaint. My 1400 CHF Canada Goose jacket has been ruined; it's no longer black, but has turned gray. There are stains and damage everywhere. I hope someone gets in touch soon. Then, of course, I will rate their customer service and professional handling of the complaint.
Losing a pair of pants from a laundry delivery along with other clothes and refusing to pay for them is completely unacceptable. And then, a year later, we receive the same receipt for the missing pants with a new delivery. You search for these expensive pants again and don't keep your promise to call me the next day. I had to come by today, only to be yelled at because you hadn't found the pants and you wouldn't replace them. This is absolutely unacceptable! Oh, and you haven't even answered my old inquiry about a customer card. Your customer service is a disaster.