Swisscom Shop — Baarerstrasse 25, 6300 Zug, Switzerland

I would like to praise Ibrahim, an apprentice at the Swisscom Shop. He was very friendly, helpful, and patient. He explained everything in a simple way and made sure I understood my options. Great service

Geronimo Irepan Gerber (Gero)

Staff is not helpful and poorly qualified. They basically read you what is written on the website (what you can do yourself from home) and when you try to have more information, the guy repeats the same once and again, like if I have problems to understand. When they offer you “copper internet” they are not even capable to inform you if the service they offer is through TV cable or phone line. No need to go to Swisscom. It is expensive and bad.

Alex Parker

Visited this shop today to buy sim card for my son's watch. After asking for my number (i'm a customer there for last 5 years) they asked for ID which i didn't have with me. I said that i have copy of my passport on the phone, Swiss ID pass on the phone but they didn't want to accept it. I provided all my IDs so many times, they have all the records of my phone number, my address, my date of birth and whatsoever but they insisted to show them physical ID. I would understand you would need ID for the new clients but why do i need to proof that i am who I am every time i go to the shop. Having busy life i wasted one hour of my life just being rejected. Will have to go back tomorrow with ID as my son is very excited about his new watch but i have to disappoint him today that he still cannot use his watch.... One sad mommy, one sad child because of poor service of one telecommunication company. PROPOSAL: Save photos of your customers to identify them when they come and make verification questions like they do with telephone banking to save hassle for your clients without IDs.

Assel Mulgrove

(English) rude, incompetent employees. Was sold a faulty s10+, went back to store 2 hours after purchasing - they had no idea how to fix it without deleting all my data from my previous phone saved in the backup cloud. AND wouldn't exchange the phone or let me return it.. I've been a customer for years - couldn't believe how horribly I was treated and issue went unresolved.

Ian Worrall

I am in shock. I took my phone in for warranty repair because it suddenly stopped charging. I bought a new battery and waited patiently hoping it would start charging and for a while, it did. And then it stopped again. This went in for 3 weeks until it finally stopped altogether. I left it with them last Friday. Today I got an update on the repair status. They are refusing to fix it under warranty and they stated on the online repair status that the reason is "Excessive FORCE was used". I am a 57 yr old grandmother from Texas, living in a foreign country where I can not speak the language. I am sad and hurt. They are calling me a liar, basically. I never used force of any kind on that phone. They didn't even ask me.. I do not know upon what basis they are making this outlandish accusation. They wanted me to pay 113 Swiss francs. The phone is 20 months old. Their plans are ridiculously overpriced to begin with but I thought they were a decent company. I was wrong.

Paula Elliott (ExpatMombat)

I got served by Gabriel. He is very helpful and got me a good deal for my business and provat phone. Ill keep going there as long as he works there. Thanks. 5stars for good and transparant service.

Patrik Krasnic