Signify Switzerland AG
Obstgartenstrasse 1+3, 8910 Affoltern am Albis, Switzerland, Zwillikon
+800 7445 4775
signify.com
Never ordering from Philips directly. They are shipping their products with ups / dhl, which are not able to deliver the products, their websites to track and reschedule an order are horrible, I am really disappointed as a customer. You are definitely going to get disappointed. Every other company is using planzer or Swiss Post, which have a functioning website. As a customer if read on the ups tracking site, that I can change something, but then it's asking me to register and put all my personal data in their system, it just looks like a data grab. In the ups is just prompting you to register again for their mychoice service, which is just not working!! losing so much time, in the end, fix your process!
Unfortunately, even after several attempts to call, I couldn't reach anyone. I was always transferred to Austria where they promised a callback. I never received a callback, and Philips' technical support was also unhelpful. They simply created a ticket which takes two business days to process and apparently can only be created via Austria or Germany. All this hassle when only a brief technical explanation was needed. Unfortunately, this experience is also reflected in other Philips support areas (e.g., for a newly defective Philips OLED TV).
Calls go unanswered all day, and I have no idea why. Even after being forwarded to Austria, sometimes the call just hangs on hold. What can be done? Do they even work, or is it just a shell company?
Based on the information on the Signify website, I called their hotline. An automated message informed me that the hotline was closed and that I should check their website for further information... Bernhard
Terrible customer service never works…
Hotline still closed ;-)