ÖKK Krankenversicherung, Agentur Bern
Zytglogge-Passage im 3. Stock, Kornhauspl. 7, 3011 Bern, Switzerland, Allmendingen b. Bern
+41 58 456 19 30
oekk.ch
Lunes: 08:00 to 12:00, 13:30 to 17:00
Martes: 08:00 to 12:00, 13:30 to 17:00
Miércoles: 08:00 to 12:00, 13:30 to 17:00
Jueves: 08:00 to 12:00, 13:30 to 17:00
Viernes: 08:00 to 12:00, 13:30 to 17:00
Sábado: Closed
Domingo: Closed
Este es un comentario sobre mi hermana, que desde hace casi dos meses espera una respuesta del ÖKK para iniciar el tratamiento, a pesar de haber ido a su oficina en Lucerna, todavía no ha recibido respuesta hasta hoy. Tuvo una oclusión intestinal repentina y ha estado tratando de mantenerse estable para evitar la operación. Por lo tanto, dirijo mi solicitud a la Dirección General de ÖKK. Una respuesta rápida por su parte es imprescindible porque algunos pacientes no pueden esperar mucho.
Queríamos cambiar el seguro a ÖKK. Sin embargo, ÖKK olvidó enviar la carta de renuncia firmada a nuestra antigua aseguradora….
Para excelentes consejos e información muy precisa, hay dos palabras: Mato Krajina
Stay away from OKK – Terrible customer service My experience with OKK in Switzerland was simply catastrophic. The customer service is shockingly bad, especially due to employee Stoica Timeea, who behaved arrogantly, unprofessionally, and disrespectfully. Instead of helping, she treated customers with contempt. The company itself is bureaucratic, chaotic, and shows absolutely no genuine interest in the well-being of its policyholders. If your health and your time are worth anything to you, find another health insurance provider. OKK does not treat its customers with the necessary respect.
Please note: ÖKK only covers complementary medicine through basic insurance if the services are performed by a doctor. Unfortunately, it's extremely rare for an osteopath, for example, to be a doctor. Simply ridiculous. Unfortunately, I couldn't find this information directly on the website. Emails aren't answered, by the way. I'm currently considering switching health insurance providers.
I received two insurance policies, two cards, no response to emails, and extremely long wait times. The OKK app asks for patience. After two months, still no response. The worst experience I've ever had with an insurance company. Avoid.