DQ Solutions Bern | Apple Premium Reseller — Marktgasse 60, 3011 Bern, Switzerland

Rashid literalmente salvó mi vida (y mi teléfono) hoy 🙏🏼🙏🏼🙏🏼 realmente útil y profesional. Un servicio perfecto y estoy realmente agradecido por su amabilidad. Definitivamente regresaré y recomendaré ampliamente su tienda. …

Manuela Gonzalez

Esta tienda tiene empleados muy competentes. Si tiene problemas con sus dispositivos Apple, vaya a ellos. Tuve una experiencia de cliente que reservó las cinco estrellas del ranking de reseñas de Google.

Diderik Florian Wermuth

A todos los que se preocupan por el servicio al cliente y el comportamiento respetuoso: Tuve el peor servicio de mi vida hoy. El gerente de la tienda estaba intimidando a sus colegas cuando se atrevieron a hacerle una pregunta y, en segundo lugar, el gerente de la tienda fue extremadamente descortés e irrespetuoso con nosotros cuando quisimos intercambiar un cable preguntándonos irónicamente por qué lo compramos en primer lugar. Comportamiento inaceptable del cliente. Es simplemente triste y decepcionante que personas así existan en puestos así a pesar de que no conocen los fundamentos del servicio al cliente. Simplemente no vayas allí y visita Digitec, Swisscom o Sunrise. Lamentablemente no recuerdo su nombre, pero era el gerente de la tienda, un tipo atrevido con gafas, que trabajaba allí el 6 de diciembre de 2025.

Konstantinos neamonitos

Been there 3 times in 2 weeks because Apple pointed me there for support with my new MacBook Air - issue with the keyboard. First time they offered to only take the device in for check and repairs - proposing an extra charge „if I want to have it back fast“. I came back another day on a Friday, technician at the service desk said he was busy and could not take a look, but to „come back another weekday, we‘re here till 7pm“. Went back a 3rd time today, waited, 2 employees at the service desk said the technician is busy and will be „be here in a couple of minutes“. 15‘ later Ajenth comes out to notify me the technician won’t be seeing the laptop today cause he’s busy. I asked to have in writing that I came 3 times and was offered zero support, he said some bullshit about getting me the store manager. The store manager never showed up, total waiting time only today, 35‘, for nothing. Ridiculous store, all they know is to retail you brand new devices.

Dimitrios S.

Scam! Bought a new pair of AirPods asking for the “best version”. I foolishly relied on the advice of their experts and was sold Gen 4 when Gen 2 Pro Max is the best. I questioned why the best were not the most expensive (as one might usually imagine) but was given assurances at the time. I returned to the store to fix the issue but they blamed a language barrier, refused to exchange as the packaging was removed (unlike Apple’s own policy) so I had to buy a second pair. Seems they are set up to scam people based on my experience and other reviews.

Ismael Wrixen

Murad was helpfull, friendly, quick: he solved all the problems I had with my Ipad. Thanks!

Lis