Alphabet Fuhrparkmanagement (Schweiz) AG
Industriestrasse 20, 8157 Dielsdorf, Switzerland, Dielsdorf
Lunes: 08:00 to 17:30
Martes: 08:00 to 17:30
Miércoles: 08:00 to 17:30
Jueves: 08:00 to 17:30
Viernes: 08:00 to 17:30
Sábado: Closed
Domingo: Closed
Alphabet gestiona los coches de nuestra empresa y he tenido una buena experiencia a lo largo de los meses. Desde coordinar las pruebas de conducción de coches nuevos en los concesionarios, gestionar la oferta y la entrega fluida del coche. Simone me guió y apoyó durante todo el proceso con una comunicación rápida y eficiente.
Durante todo el período de arrendamiento, Jamie siempre fue una persona de contacto competente, amigable y, sobre todo, cortés. Mis solicitudes siempre fueron atendidas y resueltas rápidamente. Puedo recomendar altamente Alphabet.
El servicio prestado por Alphabet me pareció extremadamente agradable y profesional. Me gustaría destacar especialmente la amabilidad, el excelente servicio y el excelente apoyo de la Sra. Häusermann. ¡Sigan con el buen trabajo!
I found the support from Alphabet to be very pleasant and attentive. I would especially like to highlight Ms. Häusermann, who always dealt with my concerns quickly and with dedication. As a customer, I always felt taken seriously and valued. I will definitely be back in the future.
The long delivery time for the car was clearly communicated in advance, and during the waiting period, we were promptly informed of any updates. BMW did, in fact, meet the delivery deadline. The unprofessionalism began when the car was already delivered to Alphabet and was supposed to "only" be refurbished. No advance planning was possible, no information was provided, and communication was lacking. Customers were expected to adapt to Alphabet's schedule as if they were buying/renting a loaf of bread, rather than a car, which requires advance planning. Information was not passed on, and customers were subjected to argumentative and argumentative behavior. They only relented when contract termination was seriously considered. "Serviced" by Ms. Häusermann
I would like to extend my sincere thanks to Jamie, the fleet manager. Her support and dedication are simply outstanding. She always ensures that everything runs smoothly and always approaches things with empathy and a solution-oriented mindset. Her positive attitude and professional approach to everything she does make a real difference. Thank you so much.