Sunrise Shop — Löwenstrasse 34, 8953 Dietikon, Switzerland

El peor vendedor con el que hablé. Sin paciencia y huele fuerte a cigarrillo (aunque esto no define la decisión)

Harsha Kocherla

¡Estoy absolutamente emocionado con Sunrise! El servicio al cliente es simplemente excepcional: el equipo realmente se toma su tiempo, responde todas las preguntas y brinda recomendaciones valiosas que son realmente útiles. Inmediatamente se dará cuenta de que la satisfacción del cliente es su máxima prioridad.

Diego Goncalves

Esta mañana, sábado 29 de noviembre de 2025, fui a la tienda Hispeed en Dietikon por un problema con mi cuenta de correo electrónico en mi nuevo teléfono móvil. Tan pronto como entré a la tienda quedó claro que no era bienvenido. Yo era el único cliente. Cuando le expliqué el problema, rápidamente me dijeron que no era su responsabilidad y que no habían sido capacitados para manejarlo. Entonces, ¿cuál es el punto de que estén en la tienda... para vender, recibir el pago y marcharse... y no volver nunca más? Equivocado. Si se trata de un producto Sunrise y UPC, al menos se debe intentar resolver el problema. El vendedor, M.Gr., es una persona absolutamente desmotivada, maleducada e irrespetuosa. Hace más daño que bien. ¿Se supone que debemos mejorar el mundo con jóvenes así? Nunca. Prefiere relajarse que trabajar. Esta tienda no es absolutamente recomendable. Ciertamente no con este empleado. Es una verdadera lástima, ya que mi esposa y yo somos clientes fieles desde hace años.

Peter

I've been to the Dietikon shop several times, and everyone is very helpful. Even with more complex questions, the staff are always there to help and find a solution. The customers who write negative reviews have certainly made mistakes themselves, not the staff. I can't understand a single one. I will definitely recommend the shop to many others.

Mirjeta Fazlija

My experience with the Sunrise shop in Dietikon was an unparalleled display of incompetence. On September 16th, I wanted to switch my contract from Salt to Sunrise and keep my existing number. The salesperson (Goran) explicitly assured me that Sunrise would handle everything – cancellation, number porting, and all the paperwork. I wouldn't have to do a thing. He even printed out the forms for me after I signed them. The start date was set for November 19th. On November 19th, I inserted the Sunrise SIM card – it wasn't activated. My Salt contract was still running. The hotline then confirmed that Sunrise hadn't received any porting or cancellation documents, even though the salesperson had assured me everything had been taken care of. This is a clear case of negligent advice. At the shop, I was given the runaround again. Shortly afterward, I received a text message and an email: Porting would only be possible on January 19th – another two months later. This means I'll be paying Salt in full for September, October, November, December, and January. – The discount at Salt has expired → CHF 100 instead of CHF 30. – Additional costs of several hundred francs, simply because the Sunrise shop didn't do its job correctly. The explanation I received in the shop was that I "hadn't responded to emails." The reality: The salesperson sent the emails to the wrong email address, namely that of a completely different subscription (for my cousin). Although I explicitly requested in September that my new subscription be managed separately and that my own email address be used, this separation wasn't properly implemented. The fact that I never saw the emails is therefore 100% Sunrise's fault. Then I was offered an immediate number porting with penalty fees – I was supposed to pay, and Sunrise would then give me a CHF 200 credit. I accepted this – and since then, over 15 days have passed without any progress. I'm still with Salt, still paying full price, still without any information from Sunrise. Yesterday (December 5, 2025), I went to the shop again. The salesperson wasn't there. The employee promised to call me today. Of course: No call. No response. No solution. Legal Assessment & Points of Complaint: Sunrise has clearly: Provided faulty advice Made false information Failed to honor contractual commitments Used incorrect customer data, despite explicit agreements to the contrary Missed porting deadlines, causing financial damage Violated obligations under the Swiss Code of Obligations, Art. 97 et seq. (damages due to non-performance) Failed to provide adequate customer communication Had I known that Sunrise operates this way, I would have immediately paid the penalty fees and switched directly to Swisscom. Unreliable, unprofessional, and untrustworthy. I have been unnecessarily paying CHF 100 per month for months because the Sunrise shop in Dietikon did not perform its duties correctly – and the problem remains unresolved. I expect an immediate response, full compensation for the damage caused, and prompt, correct porting of my number. This is no way to treat customers.

Patrik

I bought the iPhone 17 Pro today, including a screen protector and phone case. Just five minutes after purchasing it, cracks appeared in the screen protector. I'm 99% certain the screen protector wasn't applied properly. When I reported this to the salesperson, they said, "Everything was fine when you left the store." Their service is nonexistent. If you want to buy a phone from Sunrise, go to the Shopping Tivoli.

Can Der Türke