Mammut Umzüge AG — Bernstrasse 135, 3627 Heimberg, Switzerland

Mammut nos ayudó a trasladar nuestra escuela y debo expresar mi gratitud y aprecio por cada paso del proceso. Desde la visualización inicial del presupuesto hasta la meticulosa planificación de la entrega de la caja y, por supuesto, el maravilloso día de la mudanza. El equipo llegó a tiempo, trabajó con cuidado y diligencia, completando la mudanza de nuestra escuela. Se sabe que mudarse es un evento muy estresante, ¡pero Mammut fue un gran apoyo y alivió todo el estrés! Aunque espero no volver a mudarme pronto;) ¡sé a quién llamaré cuando lo haga!

nadia mills

Optamos por una empresa de mudanzas "profesional", o eso pensamos, basándonos en su perfil empresarial. Desafortunadamente, las cosas no salieron bien y se produjeron algunos daños (lo que puede ocurrir cuando hay gente trabajando). La cama con somier estaba montada, pero tuvimos que desmontarla nosotros porque no estaba correctamente alineada (a ras). Nos pusimos en contacto con varios empleados (la Sra. Meri, "de primera categoría", lamentablemente ya no está en la empresa; luego la Sra. Mero, también ya no está en la empresa); y Afschin Meilen dijeron que resolverían el problema. A pesar de numerosas llamadas telefónicas y correos electrónicos desde julio de 2024, no ha habido solución. El asesor de seguros de la empresa (Baloise) en el departamento de reclamaciones nos recomendó intentar contactar con ellos de nuevo, ya que ya nos habíamos deshecho de algunos muebles. Sugirió que agradeceríamos que Mammut pudiera abordar al menos el problema con dos piezas. Es una pena; Desafortunadamente, no podemos recomendar esta empresa con la conciencia tranquila. Todo lo mejor de todos modos.

Si Stoe (Livia)

No recomendado ya que muchos muebles resultaron dañados y la limpieza fue extremadamente deficiente y poco profesional. Lo siento, en realidad 0 estrellas.

Stjo

Mammut Facility actively supported me with my move! The work was carried out promptly and with great care. I am very grateful and impressed with the work of the three employees! I highly recommend the company! I also had Mammut Facility clean my apartment for the final cleaning. After the cleaning, I was able to leave the apartment spotlessly clean and without any complaints! Many thanks to the excellent team! You were fantastic!

Sonja Rageth

Moving in June 2024: My advice to future customers: If damage occurs during your move, consider whether you want to pay the full amount immediately before any outstanding issues are resolved. After nine months, and only thanks to my legal expenses insurance, my case was finally settled in March 2025. Even after contacting my legal expenses insurance in December, Mammut Moving initially continued to ignore our inquiries. Positive & Criticism: The four-person moving team was friendly and dedicated, and customer service was also friendly. We booked a complete move, including professional piano transport. However, the company's policies raise questions: => Customer focus: Customer needs are completely ignored and eventually, the customer is completely disregarded. => Inadequate breaks: The employees worked almost non-stop – only a coffee break in the morning. When asked, they said this was sufficient. This seems neither ideal for the employees' health nor their productivity. => Missing equipment during piano transport: Around 5 p.m., the piano was moved – without carrying straps or a lift. The understandably exhausted movers slipped at the old address, damaging the piano. Damage can happen, that's okay, and that's what insurance is for. I paid the full amount on moving day, trusting that the damage would be handled professionally. But from that point on, an extremely disappointing experience began. Customer service: The contact was friendly, but despite months of polite and patient communication on my part, I was repeatedly put off, ignored, or fobbed off with excuses. Allegedly, the responsible contact person was sick, on vacation, or no longer with the company. Even after six months, the company showed no serious effort to settle the claim. It's disappointing that customers are treated this way. I wonder if they would have remained as polite if I had withheld payment until the damage was settled? Conclusion: I wish the employees all the best and hope they will insist on better working conditions in the future. To management: Making employees work without breaks and sending them out without suitable equipment is unacceptable. The way customers are treated is equally questionable. Put yourself in my shoes – would you consider such an experience fair and professional and recommend Mammut Moving Company?

Diana Zimmermann

My move was amazing. I hired the company yesterday at short notice, and today the move of approximately 250 km was successfully completed, and for an unbeatable price! Both men were very friendly, helpful, hard-working, and super fast. Despite narrow roads and other adversities, they handled the move very professionally with the large van and trailer in tow. Everything arrived here in perfect condition. Many thanks to everyone involved. I would highly recommend the company.

Aynur Bozkurt