De'Longhi Switzerland AG — Lättichstrasse 6, 6340 Baar, Switzerland

Compré vasos de espresso con doble aislamiento en agosto y 3 meses después, uno de ellos retiene agua en el interior pero tiene fugas al mismo tiempo. Intenté reemplazarlo pero solo me ofrecieron un 20% de descuento para comprar más. La garantía es de sólo 30 días y no tuve problemas en 30 días. No volveré a comprar de esta marca. La garantía es terrible y también lo es el servicio y el producto.

Johna Detweiler

Hola, he estado en Zurich durante 3 días y necesito un set de actualización de accesorios delonghi, delonghi lattecrema cool. Por favor responda, si tiene este producto, iré a su tienda, Baar. ¿Ya tienes este producto?

Abdullah TATLI

Sólo perdí mi dinero. Compré directamente en su sitio web y recibí una máquina rota. ¡Recién regresado tomó 8 meses! Desde entonces, se han quedado en completo silencio. Incluso llegué a contactar al director general en LinkedIn, pero eso no resolvió el problema. En este punto, acabo de perder mi dinero. El servicio de atención al cliente solo abrirá tickets nuevos y nunca se comunicará con usted. Nunca había visto un CS tan pobre. ¡Ten en cuenta! ¡Evítalos a toda costa!

Krzysztof J

Worst experience I have ever with any service. I gave my Kenwood machine for the service in October 10 ()make sure you take a paper from them, that you give me any device for service, they game me nothing. Then waited one month with no result. I called the service and got the message one month is too less to expect even the cost estimation as they are overloaded. I waited one more month and called again, and then got no information, they simply were not able to locate my device. Took my information and promised call back in a day, nothing happened in a week time. I called again, same story. In total I called 4 times in 2 weeks and got no one able to locate my device, keep promising calling me back. Then finally I came myself there 22 December. Lady in the reception searched for it about 10 minutes and all of a sudden they wrongly used my email, and were sending the cost estimation since October 20 or so to wrong email. Let's say it happens, but calling service which is useless, guys I suggest you change the support entirely there to keep the customer experience level at mid level at least. Then in the shop I signed the cost estimations and asked foe the repair. The message was I shall expect it to be ready beginning of January. I called them today, and what a surprize lady said me they have no agreement from me about the reparation. So I gave it one more time by email. Now I keep fingers crossed they will be able to repair it, and hopefully in 10 days or so get it back. Terrible experience, which says it all. Before replying to my comment, if indeed you care about it, please try to call me. I hope you can locate my phone number in your system first. With hope other clients will suffer less than me. Sincerely, Dumitru. P. S. Will update the story as it still evolves.

Dumitru Iachim

Exceptional service and expert product consultancy made my visit truly worthwhile. I highly recommend stopping by— I left with a smile and the perfect solution for my kitchen

Dorle von der Linden

Called to follow up on an order I wanted to place, where the payment did not go through. As the status was pending then error, I wanted to make sure I needed to replace an order or maybe I could simply get another payment link for example. I called and the person hung up. I called again and found someone extremely rude, not offering really any solution but "I cannot help you with your personal things, you just need to pay again", completely missing the point and getting frustrated when I am telling (for the 3rd time) he doesn't seem to understand what I need. I was excited to buy the coffee machine but considering this call, I am not willing to try this brand and experience a similar service if need something later, so I will go for another brand.

Quentin Remy