AKS Autokurier Service AG — Europa-Strasse 21, 8152 Opfikon, Switzerland

Mi equipaje se perdió el 14 de febrero. El día 15 recibí un mensaje de que se había programado su entrega. Es finales del 17 de febrero y todavía no hay señales de mis maletas. Lo que se suponía que serían unas vacaciones familiares con niños se convirtió en un estrés constante, ya que falta todo el equipaje y no hay información precisa. Pasa horas al teléfono intentando hablar con alguien que sepa lo que está pasando. Absolutamente ningún éxito. Las vacaciones se acaban en 2 días y todavía no hemos recibido ninguna de nuestras maletas (ya tienen 4 días de retraso). Las líneas telefónicas son de respuesta automática, nadie contesta el teléfono. Absolutamente inaceptable e impactante. ¿Cuál es la forma de contactar con el delivery? ¿Cuándo me entregarán mis maletas? Mañana mudaremos la ubicación, debo recoger las maletas antes de eso. Referencia que termina en 975.

Elena Voronova

Servicio perfecto. El seguimiento también es muy bueno ya que puedes ponerte en contacto con el conductor de la entrega. Muchas gracias. Y probablemente Iberia sea un buen negocio para tu negocio. Gracias nuevamente por traer 7 equipajes perdidos a nuestra puerta 🙏🏼…

Anouk Amara-Bennett

AHLZRHKK54753 Honestamente, toda esta experiencia de entrega de equipaje me pareció una saga en la que no me inscribí. Entiendo que ocurren retrasos (la vida no siempre es de primera clase), pero la comunicación y el tiempo aquí simplemente no fueron los adecuados. Me dijeron que recogerían mi maleta en el aeropuerto y la entregarían el 20.11.2025, con un gran plazo de entrega de 13:00 a 23:00. Básicamente, eso es decirle a alguien que despeje todo el día y espere lo mejor. ¿Y las actualizaciones? Apenas útil. El mensaje se parecía más a "buena suerte, reina, estás sola" que a una actualización de estado real. Para un servicio que pretende entender lo importante que es el equipaje, el seguimiento no reflejó esa energía. Sin tiempos precisos, sin seguimiento en tiempo real y sin responsabilidad: solo vagas promesas flotando en algún lugar entre el almacén y mi frustración. Aprecio el tono cortés del correo electrónico, pero lo que necesitaba era una acción eficiente, no una disculpa suave. Cuando ya has tenido un largo día de viaje, lo último que quieres es cuidar un bolso perdido. En resumen: tono profesional, pero ejecución lenta; Se enumeran muchas opciones, pero no hay suficiente confiabilidad detrás de ellas. Definitivamente hay margen de mejora, especialmente en transparencia y oportunidad.

siham tekle

We were missing 1 suitcase from our flight and was told it would be delivered the following day (12/31). After not receiving an update we reached out via the link asking for a call/update as we were moving locations the following day, but did not hear back. We left a message with our new address (which was updated on the delivery manifest) and it says it was delivered but the hotel we are staying at says they never received it, so now we have no idea where our bag is. It is completely unacceptable that there is no number to call and to get ignored when we asked for someone to please call us with an update.

Robert Burkhard

This company is terrible. I flew into Geneva and reported that my snowboard bag had been delayed to another flight. The airport said they company would pick it up the next day at 1300 and would be deliverd the next day or the day after. My airtag did not start moving until 2 days after I arrived. I saw the air tag come to 15 pl du curling and I was at 11 pl du curling. But no one came to the door of my hotel or tried to call me. Then I watched my air tag drive away from me. Thia company has no contact number. The only way to reach them is thru email which they never answer. I called KLM and even they can't reach this company. I gave KLM a French number to reach since the reception person at my hotel is not there between 12 and 1600. I wasted an entire day of snowboarding waiting foe this delivery person. The next day the same thing was happening where I could see he was right near my hotel and then he was leaving. My friend had to chase this delivery person. She asked every delivery driver if they were from AKS based on the screenshots I was sending her. She finally found him but his truck did not say AKS. This was the only way I got my bag. This delivery driver did not even try to call my phone number, the hotel number nor my friend's french phone number. If she hadn't caught him I probably would have gone home without my gear. Since I think he needed a signature. Although the person on KLM line was nice enough they were absolutely no help with contacting this company. I called KLM 5 times. If you fly into Geneva airport arrange to pick up your own bag. I emailed the company 4 times. KlM could not even give me a tracking number. So frustrating!

SnowMonkey Lee

*update* Our bags were received by 11am on 23/11 as promised by AKS. Thank you!! ZRHBA33640 Honeymoon trauma… our bags, AA139592 and AA139593 were delayed by British Airways by 1 day after our arrival in Zurich on 21/11. The tracker says the bags have been picked up by AKS and were set to deliver on 22/11 from 1:00 to 23:00. They did not arrive. I was never emailed a “personal link” or messaged or called by the courier. I contacted Dnata at Zurich airport and they said the status shows “on road” and that I should’ve received a call from AKS. We leave for the next leg of our honeymoon to Italy on 24/11 and desperately need our bags as we have no additional clothes. It’s negative degrees Celsius temperatures here in interlaken so we had to purchase coats to keep us warm. I’ve sent a message on your website. We’d be so grateful to receive our luggage and be on our way…. We can pick it up if you can provide a pick up location. Can someone from AKS please provide an update?

Disha Mehta