Betreibungs- und Konkursamt Bern-Mittelland — Poststrasse 25, 3071 Ostermundigen, Switzerland

El personal es muy amable y realmente me ayudó a obtener la información que necesitaba para que una empresa eliminara la entrada incorrecta de mi registro. Los horarios de apertura son claros y las colas son mínimas, por lo que no tendrás que esperar mucho tiempo. El único inconveniente es que hay que pagar en efectivo por cualquier documento en el sitio.

Carlos Medina

mal servicio

Cédric Leroux

Estoy profundamente conmocionado por el personal, en su mayoría amable, pero claramente completamente abrumado. Mis solicitudes enviadas correctamente no fueron procesadas, incluso después de varios intentos, sino que simplemente se archivaron. ¡Esto simplemente no puede suceder! Las personas endeudadas ya están suficientemente castigadas y no necesitan una agencia gubernamental que haga oídos sordos, no se comunique internamente, se atrinchere detrás de gruesos muros y luego no adopte una postura. La idea de presentar una denuncia está ahí… ¿Por qué no todos los casos los lleva la misma persona de principio a fin? Es imposible navegar en esta organización: ¡burocracia a la vista!

A M

It is regrettable that a star rating is mandatory, as a negative rating would better reflect reality. The way citizens are treated at this agency is unacceptable. Documents requested and submitted are torn up by the staff with the comment, "We're not interested." Emails go unanswered. Accounts are frozen for weeks without any apparent reason. Changes made by the creditor in favor of the debtor are not communicated. Repayments of overpayments are only made after several months.

Silvia Rohrbach

It's a shame you can't give negative stars. The tone on the phone is completely inappropriate – rude, condescending, and disrespectful. I called them myself (without any debts or collection proceedings against me) and was appalled by how people are spoken to. The invoice is also extremely confusing and seems deliberately complicated. You have to add up the amounts yourself, and then add another 5% – completely incomprehensible, especially for people who aren't good at math. This is unfair and customer-unfriendly. Overall, a very disappointing and unpleasant experience. People shouldn't be treated like this.

Jana Gosteli

One star is unfortunately too generous... The officials are unfriendly, condescending, and incompetent! My account was blocked because the clerks were unable to do their jobs. Instead of an apology and immediate compensation, I had to return an hour later to tell these incompetent bureaucrats once again that they NOW need to provide my bank with an explanation! Such mistakes are absolutely unacceptable, and the laziness of the employees appalls me time and time again.

Tobias Messerli