Fronius Schweiz AG
Oberglatterstrasse 11, 8153 Rümlang, Switzerland, Rümlang
+41 44 817 99 44
fronius.ch
Lunes: 07:30 to 12:45
Martes: 07:30 to 12:45
Miércoles: 07:30 to 12:45
Jueves: 07:30 to 12:45
Viernes: 07:30 to 12:45
Sábado: Closed
Domingo: Closed
Consejo superior
¡Estoy absolutamente encantado con Fronius! Los productos son de la más alta calidad y cumplen sus promesas. Me gustaría destacar especialmente la asistencia telefónica: recibí una asistencia extremadamente amable, paciente y competente, algo que rara vez se encuentra hoy en día. Además, las instrucciones están escritas con tanta claridad que el manejo es un juego de niños. ¡Cinco estrellas más de mi parte por este magnífico servicio!
Finalmente, la revisión puso la pelota en marcha. El servicio de atención al cliente de Fronius Suiza respondió de maravilla y apoyó a mi instalador como debería haber sido desde el principio. Es una pena que no todos los instaladores asistan a cursos de formación y realicen las instalaciones según la normativa. ¡Me esperaba algo diferente! ¡Pero no se puede culpar a Fronius por ello! Atentamente
After the assessment, Mr. Baumann from Fronius contacted me immediately. He scheduled an on-site appointment and, despite some difficulties, got the app working. Many thanks! The PV contractor recommended and sold me two Fronius inverters. I downloaded the app and tried to install it. Sorry, I don't know when I've seen such a bad app. I tried over 25 times before I finally got in. And lo and behold, an update was immediately displayed, and since then, I can't log in. On top of that, I'm supposed to purchase a premium subscription, even though I bought these two expensive inverters. And all for these few, poorly displayed values. Sorry, but this is embarrassing. I will instruct the contractor to install different inverters, with an app that actually works and is included.
A new Gen 24 inverter failed after four days; okay, that can happen, a Monday model. A company distinguishes itself through proper fault management. This is clearly not Fronius's strong suit. This company takes several weeks to provide a replacement. Research shows that they have 97 Gen 24 units in stock. I feel completely ripped off.
Fronius offers top-quality equipment with easy setup and outstanding service. Those who aren't interested in subsidized, cheap Chinese technology rely on European expertise and quality. I've worked professionally with Fronius equipment for many years and always recommend this manufacturer to my clients. Their Swiss branch provides excellent customer service.