Planzer Paket — Seewenstrasse 203, 6423 Seewen, Switzerland

Después de un retraso de 7 días, mi paquete llegó dañado y aplastado. Si buscas una empresa a la que no le importe nada, estás en el lugar indicado.

Luis Henrique Zanella

¡"Terrible" es un eufemismo! Me pregunto cómo alguien puede sobrevivir con empresas como ésta. Ni un solo envío ha llegado a tiempo. Se posponía constantemente para algún día cualquiera. Luego, en algún momento, fue entregado, pero la fecha ni siquiera estaba garantizada y nunca fue comunicada. Luego, la culpa recayó en el cliente porque no estaba en casa. Es fascinante cómo piensan algunas empresas. Simplemente no entregan el día acordado, sino otro día, y luego se sorprenden de que el cliente no estaba. Es como si lo trataran como un incidente aislado. Llevo una semana esperando mi entrega; se ha pospuesto repetidamente y luego nunca llega en los días acordados. Y claro, siempre es culpa de otro, pero siempre propia. Espero que otras empresas dejen de trabajar con ellos, que esto afecte a los empleados y que tal vez entonces la dirección finalmente despierte.

Turan (Turi)

¿Buscas una empresa de transporte que no priorice el servicio, la calidad o la atención al cliente? ¡Entonces has venido al lugar correcto! Como ya han mencionado otros, me sorprende que esta empresa todavía exista. Sinceramente, de un cliente más que frustrado.

Lord Harry

This is the third scheduled delivery date and still no delivery... Call again, get more fictitious dates. Stayed home for three days, next week will be difficult... Great. It couldn't get much worse.

Tajno Pewpew

I am truly disappointed and frustrated. Planzer simply delivered my package to my old address – even though I had updated it in a timely manner, and according to their system, it was correctly processed. The value of the goods was anything but low, and yet it was simply left there without any notification whatsoever. I spent days trying to find out where my package was. No one could give me a straight answer. Only by pure chance did I run into a former neighbor who told me that the package had ended up at my old address. This simply shouldn't happen – especially not with a professional delivery company! The shop where I ordered from even claimed that the package should have been returned, as it was marked as undeliverable. Apparently, no one really knew what had happened. For me, this is not only annoying but also completely unacceptable. I no longer trust this service and will do everything I can to avoid deliveries via Planzer in the future!

Julia Britschgi

Absolutely abysmal, I would never choose this service myself. The package was delivered to a strange address and simply left on a table there, and that was it. I had to walk around in the rain looking for the package. The delivery address details were correct. They have a P.O. box, and it's clearly visible from the outside. The delivery details even specified what kind of business it should be delivered to! An "extremely friendly" lady on the phone said it would take another 1-2 days to correct the incorrect delivery, and that it wouldn't be a problem to just pop over and pick it up. The address where it was supposed to be was also wrong, by the way. The package was somewhere completely different! This isn't my first negative experience with this company. I'm surprised they still have customers! A complete waste of trust and money, in my opinion! I've attached a photo showing how the delivery was left somewhere else. Incidentally, it's a public funding agency that's very busy and could easily have disappeared. No problem for the Planzer team when it comes to important packages!

Victor Müller