Insekta Schädlingstechnik GmbH
Neuhausmattweg 17, 3512 Walkringen, Switzerland, Walkringen
+41 31 331 01 50
insekta.ch
Desafortunadamente, no he sabido nada de ellos en semanas y son inalcanzables. La única vez que alguien vino fue en un momento en el que mencioné repetidamente que no estaba disponible (reunión en línea), pero, por supuesto, ¡el empleado estaba parado justo allí en la puerta! (¡30 de julio - 10:00 a. m.!) La marta sigue deambulando felizmente, incluso SEMANAS después; parece que a nadie en esta empresa le importa que el carpintero también esté listo para empezar a trabajar. Bueno, espero que la dirección le dé el trabajo a otra persona.
El técnico que debía llegar pasó el trabajo a un colega, quien me lo informó por teléfono antes de su visita, lo que me resultó muy agradable y tranquilizador. Era una persona muy amable y eficiente que comprendió rápidamente cómo solucionar el problema de las avispas en la caja de la persiana y en el aislamiento de la fachada. Me explicó todo y luego me ayudó a determinar de dónde podrían venir otras avispas en un espacio cerrado y cómo podía evitar que entraran más de forma gratuita. Al final, me explicó cómo se calculaba el importe de la factura y también me entregó un informe de trabajo. ¡Una experiencia totalmente positiva! 👌 ¡Muchas gracias!
¡No recomendado! Al principio, el exterminador se negó siquiera a mirar el apartamento. Volvimos a llamar e insistimos en que se evaluara el problema dentro del apartamento. Al final, Insecta no pudo resolver el problema. Después de un tiempo, descubrimos y eliminamos nosotros mismos la fuente de la infestación. Sin embargo, la factura de Insecta por valor de 200 francos suizos llegó muy rápidamente. Gracias por nada...
The fly infestation needed to be addressed in 2021. Mr. W.... from the Bern branch inspected everything on-site, and we discussed the problem. A quote of just under CHF 2000 was subsequently sent, which was then commissioned. Initially, it was stated that the treatment should not be carried out below 10 degrees Celsius. On the scheduled day, one of the employees was absent due to illness, so the appointment could not be kept, for which I fully understand. A new appointment was quickly arranged, but there was snow on the roof that day. Nevertheless, the treatment was carried out. Unfortunately, I was unable to be present; my wife received the men. The following sunny day, it quickly became apparent that the discussed problem areas were infested with hundreds of flies. Unfortunately, these areas were not treated at all. After several requests, these areas were also treated as a courtesy (only from the outside with lances taped together, thanks to duct tape). After each treatment, the apartment had to be thoroughly cleaned due to spillage of the product and sloppy work; even the trim around the skylight was affected. Unfortunately, in September 2022, it became clear that the work, which the two employees had completed in approximately three hours for just under CHF 2,000, was unsuccessful and provided no solution. The fly infestation persists, and we are now struggling with it using Landi products. According to Mr. W.... from Insekta, who stated this during his initial visit, we should have been free of the fly problem for three years. However, when we contacted Insekta via Brüttisellen in September 2022, we were informed that the current situation was normal. I would appreciate a statement from Insekta and perhaps a further solution.
I am very satisfied with the work of Mr. Wälti from the Bern branch. We had been battling a flour moth infestation for weeks, and Mr. Wälti quickly and cost-effectively got it under control! Thank you so much!!!
Insekta was unable to resolve the problem and has since refused to honor the warranty. From relatively early on, there seemed to be no interest in fixing the issue. Insekta's business model appears to be based on empty promises and a lot of talk, but not on actual performance.