Madeleine Kobelt Immobilien AG — Pünten 5, 8602 Wangen-Brüttisellen, Switzerland

Me puse en contacto con la Sra. Labancova y estoy muy satisfecho con la experiencia. Ella es increíblemente detallada, organizada y amable. Ella siempre responde con prontitud y aborda de manera eficiente cualquier pieza faltante o rota que necesite reparación. En general, ha sido una experiencia cómoda para mí. ¡Gracias!

Dilara ÇAM ERGİN

Sólo tuve contacto con la Sra. Labancova y siempre ha sido genial. Todavía tengo que mudarme a finales de noviembre, pero estoy seguro de que nada cambiará en este momento. He vivido aquí durante 3 años y la Sra. Labancova siempre respondió rápidamente y si algo se rompía, lo reparaban en la misma semana. ¡Así que gracias!

Naomi Stadelmann

Increíblemente antipático e inútil. Al entregar las llaves, se esperaba que el apartamento fuera limpiado profesionalmente por un servicio de limpieza que recomiendan, de lo contrario se le cobrará literalmente cualquier cosa. Usaban un guante negro recorriendo cada superficie y si había un poquito de polvo me cobraban por ello. Irónicamente, cuando conseguí el piso no estaba más limpio que cuando me mudé. Entonces parece que realmente están obteniendo ganancias con esto. Me entregaron el piso sin filtros de ventilación, por lo que luego me cobraron. Ni siquiera era consciente de que tenía que haber alguno. Tampoco han transferido mi depósito todavía, aunque me mudé hace más de un mes. Vale la pena mencionar que nunca he tenido problemas con los propietarios en el pasado. ¡No volvería a alquilar con ellos incluso si fueran la única agencia que alquila apartamentos en Zurich! ¡Decepcionante!

Jana S

For a year I rented a flat, which posed a real problem for me. The communication with Ms. J. Teich was always professional as well as friendly and the facility manager tried its best to resolve the issues. Unfortunately the delays were substantial but after a little digging I realized, that this was quite common in Zurich during the state of 'emergency' - which resulted in an unreliable customer service in general worldwide. Thus, I cannot contribute this issue to the agency itself. The handover of the flat went smoothly - I also gave my best to clean it - and the caution was returned in a timely manner. In the second half of my stay, the response time in a normal setting was fast and I had never had problems to reach a representative by phone, even without having to wait on the line. Nevertheless, the best approach was by email in my experience in order to have a track record and to call when the necessity arised. To sum up, a very friendly customer service with an honest attempt to resolve your issues and complaints. Hence a reliable agency, that I would have liked in an unproblematic flat.

Lucas Antelo

Hi everyone! I came to Switzerland three years ago and rented the flat under this agency's portfolio. At the beginning they were polite and responsible, until issues with building started. Broken lock on the main entrance doors and always dirty washing room are only some of the examples..When I decided to hand over the flat they showed a real incompetence and a lack of professionalism. Two potential candidates for my flat gave up because the agency was too slow in replying to applications or the agency had special considerations which it actually did not apply to other tenants...at the end I was searching for a new tenant for two months. At the end, when they accepted one tenant they did not send the agreement for 10 days and new tenant was confused asking what is happening....The deposit phase went quite smooth and I waited only 2 months to get my money back. All in all...I would not recommend this agency to anyone but knowing the real estate market situation in Zurich, I am afraid people just have no much choice.

chiqa chiqa

I have been living in one of their apartments for almost a year now. So far the agency proved to be very responsive and helpful. They are, within reason, willing to go out of their way to consider requests that you may have regarding your tenancy. They let me move in almost half a month earlier the date set in the contract and did not incur any fees.

Rastislav Starkov