Zentralverwaltung HORNBACH Baumarkt (Schweiz) AG — Schellenrain 9, 6210 Sursee, Switzerland

Magasin très exigeant. Aujourd’hui, je me sens très discriminé et traité comme un délinquant.

GEM GEM

J'aurais aimé savoir à l'avance que les marchandises commandées en ligne proviennent d'Allemagne…. Cela vaut peut-être la peine d'être mentionné à vos clients, car cela prend beaucoup de temps et peut-être qu'il est plus facile de se rendre au magasin le plus proche et de l'acheter… Assez décevant

Ioana Delia Barabásy

Service client assez mauvais. Ils ne comprendront pas grand-chose si vous écrivez dans d’autres langues que l’allemand.

Mike Johnson

Top aswahl

Michael

I bought 21 packs of tiles online and paid for shipping. They arrived on a pallet and everything seemed fine. Four weeks later, when my installer unpacked them, he noticed that the tiles in three packs were completely broken – clearly damage in transit. But when I reported it, they told me the two-week return period had already expired and that they couldn't do anything. So I have to pay for the broken tiles myself... zero goodwill. Next time I'll go with the competition.

Samuele M.

Very disappointed with Hornbach's service – misleading product availability practices I ordered an item listed as "in stock" on their website. After paying, I received an email informing me that the product wouldn't be delivered for another two weeks. A confusing exchange of emails ensued, where I was told I could cancel… or not. For me, this is pure and simple deception: displaying products as available when they aren't actually, just to attract orders. It's neither transparent nor respectful of the customer. They seem to manage shipments as they see fit, without any regard for the delivery times advertised at the time of purchase. Avoid them if you expect even a modicum of reliability or honesty in their inventory management.

Sullivan Buchs