Mammut Umzüge AG — Bernstrasse 135, 3627 Heimberg, Switzerland

Mammut nous a aidé à déménager notre école et je dois exprimer ma gratitude et mon appréciation pour chaque étape du processus. De la première visite pour le devis à la planification méticuleuse de la livraison des cartons et bien sûr au merveilleux jour du déménagement. L'équipe est arrivée à temps, a travaillé avec soin et diligence pour finaliser le déménagement de notre école. Déménager est connu pour être un événement très stressant, mais Mammut a été d'un soutien incroyable et a atténué tout stress ! Même si j'espère ne pas déménager de nouveau bientôt ;) je sais qui j'appellerai quand je le ferai !

nadia mills

Nous avons opté pour une entreprise de déménagement « professionnelle », du moins le pensions-nous, en fonction de leur profil d'entreprise. Malheureusement, les choses ne se sont pas bien déroulées et des dégâts ont eu lieu (ce qui peut arriver là où les gens travaillent). Le lit à sommier tapissier a été assemblé mais a dû être démonté par nos soins car il n'était pas correctement aligné (affleurant). Nous avons contacté plusieurs salariés (Mme Meri, « top », malheureusement plus dans l'entreprise ; puis Mme Mero, également plus dans l'entreprise) ; et M. Afschin Meilen ont déclaré qu'ils régleraient le problème. Malgré de nombreux appels téléphoniques et emails depuis juillet 2024, aucune solution n’a été trouvée. Le conseiller en assurances de la Baloise au service sinistres nous a suggéré de tenter de le recontacter, car nous avions déjà disposé de certains meubles. Il a suggéré qu'il serait apprécié que Mammut puisse au moins aborder le problème en deux volets. C'est dommage ; malheureusement, nous ne pouvons pas recommander cette entreprise en toute bonne conscience. Bonne chance néanmoins.

Si Stoe (Livia)

Non recommandé car de nombreux meubles ont été endommagés et le nettoyage était extrêmement médiocre et peu professionnel. Désolé, en fait 0 étoiles.

Stjo

Mammut Facility actively supported me with my move! The work was carried out promptly and with great care. I am very grateful and impressed with the work of the three employees! I highly recommend the company! I also had Mammut Facility clean my apartment for the final cleaning. After the cleaning, I was able to leave the apartment spotlessly clean and without any complaints! Many thanks to the excellent team! You were fantastic!

Sonja Rageth

Moving in June 2024: My advice to future customers: If damage occurs during your move, consider whether you want to pay the full amount immediately before any outstanding issues are resolved. After nine months, and only thanks to my legal expenses insurance, my case was finally settled in March 2025. Even after contacting my legal expenses insurance in December, Mammut Moving initially continued to ignore our inquiries. Positive & Criticism: The four-person moving team was friendly and dedicated, and customer service was also friendly. We booked a complete move, including professional piano transport. However, the company's policies raise questions: => Customer focus: Customer needs are completely ignored and eventually, the customer is completely disregarded. => Inadequate breaks: The employees worked almost non-stop – only a coffee break in the morning. When asked, they said this was sufficient. This seems neither ideal for the employees' health nor their productivity. => Missing equipment during piano transport: Around 5 p.m., the piano was moved – without carrying straps or a lift. The understandably exhausted movers slipped at the old address, damaging the piano. Damage can happen, that's okay, and that's what insurance is for. I paid the full amount on moving day, trusting that the damage would be handled professionally. But from that point on, an extremely disappointing experience began. Customer service: The contact was friendly, but despite months of polite and patient communication on my part, I was repeatedly put off, ignored, or fobbed off with excuses. Allegedly, the responsible contact person was sick, on vacation, or no longer with the company. Even after six months, the company showed no serious effort to settle the claim. It's disappointing that customers are treated this way. I wonder if they would have remained as polite if I had withheld payment until the damage was settled? Conclusion: I wish the employees all the best and hope they will insist on better working conditions in the future. To management: Making employees work without breaks and sending them out without suitable equipment is unacceptable. The way customers are treated is equally questionable. Put yourself in my shoes – would you consider such an experience fair and professional and recommend Mammut Moving Company?

Diana Zimmermann

My move was amazing. I hired the company yesterday at short notice, and today the move of approximately 250 km was successfully completed, and for an unbeatable price! Both men were very friendly, helpful, hard-working, and super fast. Despite narrow roads and other adversities, they handled the move very professionally with the large van and trailer in tow. Everything arrived here in perfect condition. Many thanks to everyone involved. I would highly recommend the company.

Aynur Bozkurt